Business Details
18 Years
experience
Emergency
services
Your Trusted Knoxville Plumbing Experts
Established in 2008, The Plumbing Company operates with a commitment to quality service and customer-centric values. Our owner, Rick Lemons, brings over 30 years of industry experience to every project, overseeing a team of skilled technicians dedicated to residential and commercial plumbing solutions. We prioritize transparency through honest hourly rates, ensuring clients pay only for time worked rather than pre-set flat-rate pricing. Our expertise spans water heater repair, bathroom and kitchen renovations, piping systems, and backflow prevention. Located in Knoxville, Tennessee, we serve East Tennessee with emergency maintenance available 24/7, 365 days a year.We actively support local businesses and community organizations, fostering relationships with builders, contractors, and groups like the Karns Lion's Club. Our state-certified team holds Knoxville Master Plumber License #6884, Knoxville Master Gas License #9538, and Tenn State Mechanical Contractor #69418. We believe in building trust through reliable service and open communication, ensuring every client receives personalized attention. Our philosophy of 'Simply Service' reflects our dedication to solving plumbing challenges without gimmicks, focusing solely on delivering exceptional results.
Services
Water Heater Repair
Bathroom Renovation
Kitchen Renovation
Water Piping Repair
Backflow Prevention
Fixture Installation
Sewer Line Repair
Emergency Maintenance
Plumbing Diagnostics
Commercial Plumbing
Details
- Year established: 2008
Highlights and features
- 30+ years of plumbing industry experience
- Transparent hourly rates with no hidden fees
- 24/7 emergency maintenance availability
- Active support for local Knoxville businesses
- State-certified technicians with specialized expertise
Associations and certifications
- Knoxville Master Plumber License #6884
- Knoxville Master Gas License #9538
- Tenn State Mechanical Contractor #69418
What people say
Dependable service
Prompt emergency response
Transparent pricing
Trustworthy technicians
Expert problem-solving
Services
Water Heater Repair
We provide comprehensive repair and replacement services for gas and electric water heaters, including standard tank and tankless models. Our certified technicians diagnose issues efficiently and implement durable solutions. Clients receive transparent pricing with no hidden fees for reliable hot water systems.
Bathroom Renovation
Our team handles bathroom renovations of all scales, from fixture updates to complete overhauls. We coordinate plumbing modifications, fixture installations, and system upgrades while maintaining project timelines. Clients benefit from personalized design consultations and expert craftsmanship.
Emergency Maintenance
Available 24 hours daily, our emergency team addresses urgent plumbing issues like leaks, clogs, and system failures. Rapid response times and immediate problem resolution minimize property damage. We prioritize clear communication throughout the repair process for residential and commercial clients.
Backflow Prevention
We offer state-certified backflow testing, certification, and repair services for residential and commercial properties. Our technicians ensure compliance with local utility regulations through KUB and outlying district certifications. Preventative maintenance protects water systems from contamination risks.
Plumbing Diagnostics
Our specialists identify and resolve issues in sinks, toilets, faucets, and sewer pipes using advanced diagnostic tools. We provide clear explanations of problems and repair options. This service prevents minor issues from escalating into major plumbing emergencies.
People
Rick Lemons
Owner
With 30+ years in plumbing, Rick founded The Plumbing Company in 2008 after working as a technician, estimator, and service manager. He oversees operations while serving as Bi-Vocational Senior Pastor at Piney Grove Baptist Church.
Tony Wright
Office Manager
Tony manages office operations, performs estimating tasks, and contributes to service calls. His dual role ensures seamless coordination between administrative and field operations for efficient service delivery.
Lea Ann Lemons
Customer Service
Lea Ann handles client communications, job scheduling, and accounts receivable. Her role ensures prompt customer support and organized administrative processes for residential and commercial clients.
Karen Gwinn
Customer Service
Karen supports client interactions, manages appointment scheduling, and processes incoming documentation. Her work maintains consistent communication channels between the company and its residential/commercial clients.
Questions
What plumbing services do you offer?
We provide water heater repair, bathroom/kitchen renovations, piping systems, backflow prevention, fixture installation, emergency maintenance, and diagnostic services for residential and commercial clients.
Are you available for emergencies?
Yes, our certified emergency team responds 24/7 to urgent plumbing issues like leaks, clogs, and system failures across East Tennessee.
How do you price plumbing jobs?
We use transparent hourly rates instead of flat-rate pricing, ensuring clients pay only for actual time worked without hidden fees.
Do you serve commercial properties?
Yes, we handle commercial plumbing installations, repairs, and maintenance with the same expertise as residential projects.
What areas do you service?
We primarily serve East Tennessee, including Knoxville and surrounding communities, with rapid response times for emergency situations.
Are your technicians certified?
Our team holds state certifications including Knoxville Master Plumber License #6884 and Tenn State Mechanical Contractor #69418 for professional compliance.
