Business Details
46 Years
experience
Emergency
services
Trusted HVAC & Plumbing Services in Tulsa, OK
Since 1980, Custom Services has been Oklahoma's premier provider of heating, air conditioning, and plumbing solutions. Our commitment to community-driven service is rooted in the vision of founders Bob and Dana Townsend, who prioritized quality, safety, and employee development. With decades of experience, we deliver 24/7 emergency services and comprehensive maintenance plans for residential and commercial clients. Our team of certified technicians adheres to rigorous safety standards, earning recognition in the ACCA Safety Masters Club. We specialize in HVAC system repairs, replacements, and indoor air quality improvements while extending our expertise to plumbing and drain services.Backed by a lifetime warranty on select systems and flexible financing options, we ensure affordability without compromising reliability. Our service areas include Tulsa, Broken Arrow, and surrounding communities, supported by a 24-hour call center. Through continuous improvement and Dr. W. Edwards Deming's management philosophy, we maintain lasting relationships with customers and suppliers while investing in local community projects.
Services
HVAC Repair
Plumbing Services
Maintenance Plans
Commercial HVAC
Drain Cleaning
Water Heater Service
Furnace Replacement
Air Quality Solutions
Sewer Repair
Gas Line Services
Details
- Year established: 1980
Highlights and features
- 40+ years of Oklahoma HVAC and plumbing expertise
- 24/7 emergency services with no overtime charges
- Certified technicians with lifetime warranty options
- Community-focused business since 1980
- Flexible financing and comprehensive service agreements
Associations and certifications
- ACCA Safety Masters Club
What people say
24/7 emergency service
Professional technicians
Lifetime warranty options
No overtime charges
Community-focused business
Services
HVAC Repair
Our certified technicians provide 24/7 emergency HVAC repairs for residential and commercial properties. We service all makes and models, including specialized brands like Carrier and Lennox. With 40+ years of Oklahoma experience, we ensure efficient furnace and air conditioning repairs using advanced diagnostic tools.
Plumbing Services
Custom Services offers comprehensive plumbing solutions including water heater repair, sewer line replacement, and hydro jetting. Our licensed plumbers handle residential and commercial needs 24/7, with emergency services available at no overtime cost for service agreement holders.
Maintenance Plans
Our customizable maintenance memberships include annual HVAC inspections, priority scheduling, and exclusive rebates. Plans extend equipment lifespan, improve efficiency, and include a whole-house warranty. Customers receive discounted repairs and guaranteed response times.
Commercial HVAC
We specialize in commercial HVAC solutions for Oklahoma businesses, including system design, installation, and 24/7 emergency support. Our team handles large-scale projects with energy-efficient upgrades that reduce operational costs while maintaining compliance with industry safety standards.
Drain Cleaning
Using high-pressure hydro jetting technology, we clear commercial and residential drain blockages completely. Our technicians perform video camera inspections to identify root causes and prevent future issues, ensuring long-term plumbing system health.
People
Bob Townsend
Founder
Bob Townsend established Custom Services in 1980 with a vision for community-focused HVAC service. He implemented Dr. W. Edwards Deming's management principles to build Oklahoma's premier service company.
Dana Townsend
Co-Founder
Co-founder Dana Townsend helped shape Custom Services' customer-centric approach. Her leadership contributed to the company's 40+ year reputation for quality HVAC and plumbing solutions in Oklahoma.
Shoop
Spokesperson
Shoop serves as Custom Services' recognizable spokesperson with over a decade of experience. As both employee and customer, he embodies the company's commitment to trusted service and community relationships.
Tim Decker
HVAC Technician
Tim Decker specializes in furnace and air conditioning installations. Recognized for professional service and attention to energy efficiency details, he consistently receives customer commendations for thorough workmanship.
Robert Hernandez
HVAC Specialist
Robert Hernandez provides expert HVAC solutions with a focus on system optimization. His technical expertise and customer service skills have made him a trusted technician for residential and commercial clients.
Questions
What HVAC services do you offer?
We provide complete HVAC services including repairs, replacements, maintenance plans, and indoor air quality solutions for residential and commercial properties.
Are emergency services available after hours?
Yes, our 24/7 emergency service responds immediately with no overtime charges for service agreement holders.
Do you service commercial properties?
Yes, we offer specialized HVAC and plumbing solutions for commercial buildings including system design, installation, and maintenance.
What financing options are available?
Flexible financing options help make HVAC replacements and major repairs more affordable. Ask our team for current promotions.
Which areas do you serve?
We serve Tulsa, Broken Arrow, Jenks, Owasso, and surrounding Oklahoma communities for all HVAC and plumbing needs.
Are maintenance plans worth it?
Our maintenance memberships extend equipment lifespan, improve efficiency, and include priority service plus exclusive rebates and warranties.
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