Business Details
39 Years
experience
Emergency
services
Trusted HVAC Plumbing Electrical Services in Littleton MA
Established in 1987, Basnett Plumbing Heating AC Electrical has built a reputation as a trusted provider of plumbing, heating, ventilation, air conditioning, and electrical services in MetroWest Boston. As a family-owned business, we prioritize community involvement, supporting local charities, schools, and events while maintaining industry leadership through active participation in professional associations. Our team of certified technicians undergoes continuous training to stay at the forefront of technological advancements, ensuring high-quality workmanship and customer satisfaction.With decades of combined experience, we guarantee reliable service, transparent communication, and a commitment to resolving issues efficiently. Our core values of honesty, integrity, and customer-centric service have solidified our position as a preferred choice for residential clients seeking dependable home comfort solutions.
Services
HVAC Repair
Plumbing Installation
Electrical Services
Indoor Air Quality
Maintenance Plans
Emergency Repairs
Water Heater Services
Duct Cleaning
Heat Pump Installation
Sump Pump Services
Details
- Year established: 1987
Highlights and features
- Certified technicians with 30+ years of combined industry experience
- 24/7 emergency service for urgent plumbing and HVAC needs
- Locally owned since 1987 with deep MetroWest community ties
- Comprehensive maintenance plans preventing costly system failures
- Factory-trained specialists for major brands like Mitsubishi and Bosch
Associations and certifications
- PHCC: Plumbing Heating Cooling Contractors Association
- BPI Infiltration & Duct Leakage Certification
- RSES Refrigerant Certification
- Air Balancing & Diagnostic Certification
What people say
Professional technicians
Prompt service
Clear explanations
Clean workspaces
Reliable solutions
Services
HVAC Repair
Our certified technicians diagnose and repair all HVAC system types, including furnaces, heat pumps, and air conditioning units. We use advanced diagnostic tools to identify issues like refrigerant leaks, compressor failures, and thermostat malfunctions. Emergency repair services operate during regular business hours with same-day availability for critical system failures.
Plumbing Installation
We install complete residential plumbing systems including water supply lines, drain-waste-vent piping, and gas line connections. Our specialists handle fixture installations for kitchens, bathrooms, and laundry rooms while ensuring code compliance. Services include repiping projects using modern materials like PEX and copper.
Electrical Services
From panel upgrades to EV charging station installations, our licensed electricians handle residential electrical systems. We specialize in whole-house generator installations, circuit breaker replacements, and smart home automation integration while maintaining NEC compliance.
Indoor Air Quality
Our IAQ solutions include Aeroseal duct sealing, whole-house humidifiers, and advanced filtration systems. We address common issues like allergens, mold spores, and volatile organic compounds through EPA-registered purification technologies and HVAC system optimization.
Maintenance Plans
Our tiered maintenance programs (Silver, Gold, Platinum) cover seasonal HVAC tune-ups, plumbing system inspections, and electrical safety checks. Benefits include priority scheduling, discounted repairs, and extended equipment lifespan through preventive care.
People
Rob Basnett
Co-Owner
With over 30 years in the plumbing industry, Rob Basnett co-owns the company and holds multiple industry certifications. He previously served as president of both the local and Massachusetts Plumbing Heating Cooling Associations, receiving Contractor of the Year honors in 2009.
Lori Basnett
Co-Owner
Lori Basnett co-owns the business and established administrative systems supporting company growth. She oversees office operations and staff development while maintaining focus on customer service excellence through policy implementation.
Michael DeAngelis
Master Electrician
Licensed Master Electrician Michael DeAngelis specializes in complex electrical installations and repairs. He holds Massachusetts Electrical License #8567 and Master Electrician License #23442-A, with expertise in generator installations and panel upgrades.
Questions
What HVAC services do you offer?
We provide complete HVAC services including installation, repair, and maintenance for furnaces, heat pumps, air conditioners, and mini-split systems. Our technicians handle both residential and light commercial systems.
Do you offer emergency plumbing service?
Yes, we provide 24/7 emergency plumbing service during regular business hours with same-day availability for critical issues like burst pipes and water heater failures.
What financing options are available?
We offer GreenSky and Synchrony financing programs with flexible terms for major installations and repairs. The Inflation Reduction Act also provides tax credits for qualifying energy-efficient equipment.
Which areas do you service?
We serve MetroWest Boston communities including Acton, Concord, Sudbury, and Littleton, with service extending to surrounding areas within a 30-mile radius of our Littleton headquarters.
Are maintenance plans worth it?
Our maintenance plans prevent 80% of emergency repairs through seasonal system tune-ups. Benefits include priority scheduling, discounted repairs, and extended equipment lifespan for HVAC, plumbing, and electrical systems.
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