Business Details
Emergency
services
Trusted Plumbing & HVAC Services in Gaylord, MI
Family Plumbing & Heating has served Northern Michigan for over 34 years as a family-owned business committed to exceptional service. Our certified technicians provide 24/7 emergency plumbing, heating, and HVAC repairs with honesty and integrity. We prioritize customer needs first, using advanced technology from trusted brands like Bryant and Bosch. Our team undergoes continuous training to ensure expertise across all systems, offering energy-efficient solutions that reduce costs by up to 40%.With a focus on community values, we deliver transparent recommendations without unnecessary upselling. Our limited warranties on parts and labor extend up to 10 years, backed by financing options for approved clients. From routine maintenance to complete system installations, we treat every client like family while maintaining industry-leading standards that have earned us local recognition and long-term customer loyalty.
Services
Plumbing Services
Heating Repairs
HVAC Installation
Emergency Repairs
Water Quality
Re-piping
Furnace Replacement
Boiler Services
Geothermal Heating
Precision Tune-Ups
Highlights and features
- We offer 24/7 emergency plumbing and HVAC services with same-day availability
- Our technicians receive monthly training on all major system brands and models
- We provide 10-year limited warranties on new heating and cooling system installations
- Our energy-efficient solutions reduce utility costs by up to 40% annually
- We maintain 34+ years of combined experience across our certified technician team
What people say
Outstanding service
Professional and tidy
Patient with questions
Fantastic installation
No unnecessary spending
Services
Plumbing Services
Our certified technicians handle all plumbing needs from emergency leak repairs to complete re-piping projects. We specialize in water quality solutions using Water-Rite Softeners to eliminate iron stains and maintain clean water systems. With decades of experience serving Northern Michigan homes, we guarantee fast response times and lasting repairs that prevent future issues through proper maintenance and modern techniques.
HVAC Installation
We install energy-efficient heating and cooling systems including furnaces, boilers, and heat pumps with up to 40% energy savings. Our Bryant-certified technicians ensure proper installation of geothermal systems and provide 10-year limited warranties on parts and labor. From initial consultation to final testing, our team delivers customized comfort solutions for homes up to 4,300 square feet with propane or electric systems.
Emergency Repairs
Available round-the-clock for urgent plumbing and HVAC failures, our emergency team responds promptly to critical issues. With strategically located service vehicles and real-time dispatching, we resolve burst pipes, furnace failures, and AC emergencies within hours. Our technicians carry essential replacement parts and use diagnostic tools to restore functionality while minimizing property damage during after-hours situations.
Precision Tune-Ups
Annual maintenance plans include comprehensive inspections and adjustments to optimize system performance. Our technicians clean components, check refrigerant levels, and calibrate thermostats to maintain manufacturer warranties. Regular tune-ups extend equipment lifespan by preventing undue stress on mechanical parts while ensuring safe operation of gas and electrical connections in residential heating systems.
Water Quality
We diagnose and resolve water quality issues through advanced testing and customized filtration solutions. Our Water-Rite Softener installations eliminate hard water stains while improving appliance efficiency. From iron removal systems to whole-house filtration, our specialists identify contamination sources and implement treatment plans that deliver cleaner water for drinking, bathing, and household use across Northern Michigan properties.
People
Kevin Westcott
Owner
Kevin oversees daily operations while maintaining hands-on involvement in complex installations. With over 20 years in the industry, he ensures service quality meets family standards. Kevin manages technician training programs and customer satisfaction initiatives.
Angela Jewett
Operations Manager
Angela coordinates scheduling and client communications while managing the office team. She implements efficiency improvements in service delivery processes. With 15 years at Family Plumbing, she maintains continuity between field technicians and customer expectations.
Questions
Do you offer 24/7 emergency services?
Yes, our technicians are available 24 hours a day, 7 days a week for urgent plumbing and HVAC emergencies with same-day service options.
What heating system warranties do you provide?
We offer limited warranties up to 10 years on new heating system installations, including both parts and labor coverage when maintained annually.
Can you service older furnace models?
Our technicians work on all makes and models including systems over 20 years old, providing repairs, maintenance, and modernization options.
Do you serve areas outside Gaylord?
We service communities across Northern Michigan including Indian River, Boyne City, and Mancelona within our established service territories.
Are financing options available?
Yes, we offer financing plans with approved credit for new system installations, allowing customers to upgrade now and pay over time.
How often should HVAC systems be serviced?
Annual precision tune-ups are recommended to maintain efficiency, extend equipment life, and preserve manufacturer warranties on heating and cooling systems.
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