Hello, I'm Tony Grasso, owner of Your Spa Store, and I really do care about all of my customers. I want to get to know each and every client to make sure your purchase is a total pleasure. Please come in and visit us for the best customer service in the spa & hot tub business. Our Hot Tubs and Swim Spas are on display in Carson City, Lake Tahoe and Reno Nevada. Since 1980, Your Spa Store has been your best choice for relaxation. We offer a great selection of the finest quality spas, hot tubs and swim spas.
Aug 05, 2020
Very knowledgeable staff willing to assist with anything you need. They go out of their way to make sure you're satisfied with your purchase n installation.
Jun 11, 2020
From beginning to end it was a super easy process. We did order during this Covid mess and that did cause some bumps in the road. The hot tub we initially ordered was going to be much later than expected as it was coming from Canada. Mark made sure that we were aware of the delays and offered us a different and slightly larger hot tub that we could get sooner. We took the offer and it actually worked out better for us. We were able to upgrade to a salt system which I LOVE! So happy with our hot tub. We use it almost every day. The installation was great. We were not wired properly for the new hot tub and they took care of that. There were some other issues with the hot tub itself that were from delivery and they fixed it all ASAP. I would highly recommend going to Hot Springs. Mark was great and patient with all of my questions and concerns. The delivery and installation guys were great as well. Went through all of my questions multiple times. very impressed with the service considering that most companies are sorely lacking in that area.
May 05, 2020
Such an amazing establishment! my fiance and I drove from reno to look at spas. Mark was so helpful and friendly he literally found us our dream spa. Our new home is in Spring Creek and we cannot wait to have our spa delivered! Truly the best customer service! They have created customers for life and we cannot wait to get our hydro pool next! highly recommend!
Feb 07, 2020
If interested in purchasing a hot tub in the Carson City area I would highly recommend Hot Spring Spas. Mark is extremely knowledgeable. He not only knows the product but also knows every detail regarding installation. He is very responsive and even personally dropped off a part that we forgot to pick up. I wish all companies had this level of customer service.
Jul 09, 2017
A while back I had purchased a Fantasy Spa from Hot Springs Spa, as I had mentioned the experience was great. No high pressure sales, the staff was very knowledgeable of the products and didn't try to sell me something I wasn't looking for. After the spa was set in place the cover had developed a leak on the inside insert. I brought this to Tony's attention. Without any difficulty Tony took care of the problem, at first was going to get a replacement insert, however Tony decided to just replace the entire cover. Today it was delivered and the old leaky one removed. Thank you again Tony for such great customer service. If anyone is looking for a spa, I highly recommend looking at Hot Springs Spas first, you won't be disappointed.
Business is Booming and I am Hiring Immediately!
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