Business Details
15 Years
experience
Emergency
services
Expert Commercial Pool Services in North Haven, CT
CT Custom Aquatics has been a trusted leader in commercial pool services since 2011, serving facilities across the Northeast and beyond. Our family-owned business combines decades of industry experience with hands-on expertise to deliver reliable repair, renovation, and maintenance solutions tailored to municipal, athletic, and community pools. With a team boasting over 50 years of combined experience, we prioritize quality craftsmanship, proactive maintenance, and compliance with national safety standards.As an authorized Maytronics and Aquabot service center, we ensure cutting-edge technology and parts availability for automatic pool cleaners. Our commitment to personalized service and operational efficiency has made us the region's go-to specialists for keeping aquatic facilities safe, compliant, and fully functional year-round.
Services
Pool Repair
Renovations
Maintenance Programs
Automatic Pool Cleaners
Filtration Systems
Chemical Testing
Equipment Installation
Emergency Services
Vacuum Repair
Plumbing Upgrades
Details
- Year established: 2011
Highlights and features
- Decades of specialized experience in commercial aquatic facilities
- Family-owned business with personalized, hands-on service
- Authorized Maytronics and Aquabot service center with parts availability
- Team with over 50 years of combined industry expertise
- Proven track record in complex pool renovations and emergency repairs
Associations and certifications
- Maytronics
- Aquabot by BWT
Services
Commercial Pool Repair
Our skilled technicians provide comprehensive commercial pool repair services, addressing leaks, heater issues, pump servicing, and safety equipment fixes. We handle both routine maintenance and emergency repairs for municipal, athletic, and community pools. With specialized expertise in filtration systems, chemical feeders, and VGB-compliant drain covers, we ensure your facility remains safe, code-compliant, and operational year-round.
Pool Renovations
We manage complete pool renovation projects from assessment to completion, including tile replacement, plumbing upgrades, and competitive race marking installations. Our team prioritizes minimal disruption while delivering structural improvements that enhance safety and efficiency. With expertise in main drain reconfigurations and gutter system upgrades, we restore aging facilities to like-new condition while meeting modern regulatory standards.
Automatic Pool Cleaner Service
As an authorized Maytronics and Aquabot service center, we offer expert repair and maintenance for commercial automatic pool cleaners. Our technicians handle everything from drive belt replacements to motor repairs, with quick turnaround times to minimize downtime. We service all major brands and offer seasonal maintenance packages to ensure optimal performance during peak usage periods.
Filtration Systems
We design, install, and maintain advanced filtration systems that ensure water quality and regulatory compliance. Our solutions include automated chemical controllers, surge tanks, and perimeter piping systems that reduce energy costs while maintaining swimmer safety. With regular inspections and preventative maintenance, we help facilities avoid costly breakdowns and maintain efficient, code-compliant operations.
Emergency Repairs
Our team provides urgent repair services for critical pool system failures, including heater malfunctions and filtration emergencies. With on-call technicians and a fully stocked service center, we minimize downtime for commercial facilities. We prioritize rapid response times while maintaining the highest standards of workmanship to restore safe, compliant pool operations as quickly as possible.
People
Greg Macmillen
Owner
With over 20 years in aquatic facility management, Greg founded CT Custom Aquatics in 2011. He specializes in pool maintenance, equipment replacement, and code compliance, emphasizing quality service and operational excellence.
Kathy Macmillen
Owner
Kathy co-founded CT Custom Aquatics in 2011, managing daily operations and customer service. Her organizational expertise ensures smooth business functions while maintaining client satisfaction across all service interactions.
Anthony Salvati
Sales
Anthony brings 25+ years of aquatics industry experience to his sales role, helping clients select optimal pool systems and equipment. He works closely with YMCAs, schools, and municipalities to maintain high-performance aquatic facilities.
Questions
What commercial pool services do you offer?
We provide full-service repair, renovation, and maintenance for commercial pools including filtration systems, chemical feeders, automatic cleaners, and emergency repairs for municipal, athletic, and community facilities.
Do you service pools outside Connecticut?
While based in Connecticut, we serve commercial pools throughout the Northeast and offer select nationwide solutions for pool equipment and maintenance programs.
Are you an authorized service center for pool cleaners?
Yes, we are an authorized Maytronics and Aquabot by BWT Service Center, qualified to repair and maintain all major brands of commercial automatic pool cleaning systems.
Do you offer emergency pool repair services?
Yes, we provide 24/7 emergency repair services for critical pool system failures with rapid response times to minimize facility downtime and ensure safety compliance.
What pool maintenance programs do you offer?
We offer customizable monthly maintenance contracts including chemical testing, equipment servicing, remote monitoring, and on-call emergency support to ensure optimal pool performance year-round.
