Business Details
Emergency
services
Your Trusted Pool Contractors in Joliet, IL
At Neptune Pools, we combine decades of expertise with personalized service to transform backyards into dream oases. Founded by industry veteran Mark, our team specializes in inground pool construction, maintenance, and retail solutions, serving Joliet and surrounding communities since 2002. Our staff, including General Manager Peggy and Office Manager Sophina, prioritizes customer relationships over sales, offering tailored water care programs and expert troubleshooting.With ISO 9001-certified fiberglass pools from Thursday Pools, we deliver unmatched quality and innovation. Recognized for exceptional service in customer testimonials, we maintain rigorous training standards and prioritize community trust through transparent, ethical practices.
Services
Inground Pool Construction
Pool Maintenance
Spa Services
Pool Equipment Sales
Water Testing
Pool Openings & Closings
Commercial Pool Repair
Highlights and features
- We offer 50 years of combined pool industry experience.
- Our personalized water care programs ensure perfect chemistry.
- We provide financing options for pool installations.
- Our staff undergoes rigorous technical training annually.
- We use only ISO 9001-certified fiberglass pool systems.
Associations and certifications
- ISO 9001
What people say
Professionalism and dedication
Crystal clear water
Expert troubleshooting
Family-like service
Quick emergency response
Services
Inground Pool Construction
We design and build custom inground pools using ISO 9001-certified fiberglass systems. Our construction process includes site preparation, structural engineering, and equipment installation. Clients receive personalized design consultations to create functional backyard retreats.
Pool Maintenance
Our maintenance programs include weekly water testing, chemical balancing, and equipment inspections. Certified technicians provide seasonal openings and closings. We use premium chemicals from Pentair and Natural Chemistry for optimal water quality.
Spa Services
We service all spa types with specialized chemical treatments and equipment repairs. Our retail store carries Leisure Time spa chemicals and replacement parts. Technicians handle everything from filter replacements to complete system overhauls.
Pool Equipment Sales
Our showroom features pumps, filters, heaters, and automatic cleaners from Pentair. We stock pool paints from Kelly Coatings and safety equipment like diving boards. Retail staff provides product education and installation guidance for DIY customers.
Commercial Pool Repair
We service commercial pools for hotels and resorts with 24/7 emergency support. Our team handles equipment upgrades, leak detection, and compliance inspections. Clients receive priority scheduling and bulk pricing for multi-property operations.
People
Mark
Owner/Operator
With 50 years in the pool industry, Mark leads Neptune Pools' construction teams. He holds Illinois Swimming Facility Prequalification Certification and personally trains all field staff. His expertise ensures quality installations and repairs.
Peggy
General Manager
Peggy manages retail operations with eight years of service. She oversees inventory and customer relations, building generational relationships with pool owners. Her team trains customers on efficient water maintenance techniques.
Sophina
Office Manager
Sophina handles administrative operations and retail customer service. She troubleshoots water chemistry issues and coordinates parts orders. Her focus on personalized solutions helps maintain Neptune's 98% customer retention rate.
Questions
What pool services do you offer?
We provide inground pool construction, maintenance, spa services, equipment sales, and commercial pool repairs. Our retail store carries chemicals, filters, and safety equipment for all pool types.
Do you service above-ground pools?
Our field crews specialize in inground pools, but our retail store sells maintenance products and chemicals for both above-ground and inground pools.
Are financing options available?
Yes, we offer financing for pool installations through third-party lenders. Contact our office for current promotional rates and application details.
What are your store hours?
We're open Monday-Friday 10am-6pm, Saturday 10am-3pm. We're closed Sundays to give our staff time with their families.
Do you service commercial pools?
Yes, we service hotel and resort pools with priority scheduling. Our team handles maintenance contracts and emergency repairs for commercial properties.
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