Business Details
Premium Tile & Flooring Solutions in Banner Elk
Stone Cavern has established itself as a premier provider of high-quality tile and flooring solutions in the High Country region. With a focus on exceptional customer service and an extensive selection of materials, we cater to homeowners, contractors, and designers seeking durable and aesthetically pleasing options for residential projects. Our team combines technical expertise with creative vision to guide clients through product selection, ensuring each project aligns with individual design goals and functional requirements. As authorized dealers for industry-leading brands like Schluter Systems and Mohawk Flooring, we offer advanced waterproofing technologies, heated flooring systems, and innovative installation solutions that guarantee long-term performance. Our commitment to excellence extends beyond product sales, encompassing design consultation services and collaboration with trusted installers to deliver comprehensive project support.Decades of collective experience in tile and flooring applications enable us to provide informed recommendations on material suitability, maintenance practices, and code compliance. We maintain rigorous quality control standards for all products carried in our showroom, prioritizing manufacturers with proven track records in innovation and durability. Client satisfaction remains our top priority, demonstrated through personalized attention to detail, transparent communication throughout the procurement process, and post-installation follow-up to ensure complete project success. This dedication to professional integrity and customer-centric service has fostered lasting relationships with both repeat clients and industry partners.
Services
Tile Showroom
Design Consultation
Schluter Systems
Flooring Installation
Material Supply
Highlights and features
- We offer expert guidance on Schluter waterproofing systems and Ditra-Heat installations.
- Our team provides personalized design consultation tailored to individual project requirements.
- We maintain working relationships with trusted local installers for complete project support.
- We carry premium flooring brands like Mohawk with advanced durability features.
- Our staff has decades of combined experience in tile and flooring applications.
What people say
Superb customer service
Knowledgeable staff
Excellent quality tile
Professional installation
Wide selection
Services
Tile Showroom
Our comprehensive tile showroom features porcelain, ceramic, glass, and natural stone options from premier manufacturers. Clients receive expert guidance on material selection based on durability requirements, aesthetic preferences, and budget considerations. The inventory includes both in-stock items and special order capabilities for unique project needs.
Schluter Systems
We specialize in Schluter-KERDI shower systems and Ditra-Heat flooring solutions that ensure long-term waterproofing and thermal efficiency. Our team provides technical expertise on proper installation methods and material compatibility to prevent moisture damage in wet areas.
Design Consultation
Personalized design services help clients visualize their projects through product samples and layout recommendations. We assist with coordinating tile selections, grout colors, and installation methods to achieve cohesive, functional spaces that meet building codes and aesthetic goals.
Flooring Installation
While we primarily function as a material supplier, we maintain relationships with qualified installers who implement industry best practices. This includes proper substrate preparation, waterproof membrane application, and precise tile placement techniques for durable, leak-free installations.
Material Supply
We supply all necessary installation materials including thinset, grout, waterproof membranes, and trim pieces from trusted brands. Clients benefit from consolidated ordering, competitive pricing, and timely delivery of both standard and specialty tile-related products.
People
John Buford
Owner
With over 20 years of tile industry experience, John provides expert guidance on material selection and installation best practices. He manages project coordination and installer referrals while maintaining quality control standards for all products sold.
Carly Moores
Design Consultant
Carly combines artistic vision with technical knowledge to help clients achieve their design goals. She specializes in creating cohesive tile layouts and offers personalized recommendations based on project requirements and current design trends.
Questions
What makes Schluter Systems superior for shower installations?
Schluter's integrated waterproofing system prevents moisture penetration through its layered approach, reducing mold risk and ensuring long-term durability compared to traditional methods.
Do you offer tile installation services?
We supply materials and coordinate with trusted local installers who follow industry best practices for proper tile and waterproofing installation.
Can I see tile samples in person?
Our showroom displays full product lines with sample boards available for take-home evaluation to help visualize installations in your specific space.
What flooring options work best for high-traffic areas?
Porcelain tile with high PEI ratings, commercial-grade laminate, and Mohawk's scratch-resistant hardwood visuals provide optimal durability for busy spaces.
Do you special order tiles not in stock?
Yes, we can special order tiles from our vendor network to accommodate specific design requirements not met by our current inventory.
