Business Details
31 Years
experience
Trusted Carpet & Rug Cleaning Services in Orlando
First Impressions Carpet, Tile, and Oriental Rug Cleaning has served Florida homes since 1995 with professional cleaning services. Founded by Kurt and Kim Gilbertson, our family-owned business prioritizes quality workmanship, honest service, and long-term customer relationships. We specialize in carpet cleaning, rug washing, furniture cleaning, commercial cleaning, and flooring sales while using safe, non-toxic products. Our team of IICRC-certified technicians delivers thorough pre-inspections, 10-step deep cleaning processes, and 100% satisfaction guarantees. As active Central Florida community members, we support local causes and maintain a locally based, fully insured operation.With over 30 years in business, we treat every home as if it were our own, combining advanced techniques with personalized service. Our Orlando-area facility serves Winter Garden, Ocoee, Windermere, Clermont, and surrounding communities with reliable scheduling and clear communication. We differentiate ourselves through pre-vacuuming practices, pet odor removal expertise, and comprehensive flooring solutions. Our commitment to transparency includes upfront pricing with no hidden fees or pressure tactics, ensuring client confidence throughout the service experience.
Services
Carpet Cleaning
Rug Washing
Furniture Cleaning
Commercial Cleaning
Flooring Sales
Details
- Year established: 1995
Highlights and features
- 30+ years of local cleaning experience with family-owned reliability
- IICRC-certified technicians using industry-leading cleaning methods
- 100% satisfaction guarantee on all residential and commercial services
- Safe, non-toxic cleaning solutions for homes with pets and children
- Locally based in Winter Garden with rapid response times across Central Florida
Associations and certifications
- IICRC
What people say
Prompt service
Professional technicians
Visible results
Fair pricing
Pet odor removal
Services
Carpet Cleaning
Our hot water extraction process removes dirt, allergens, and stains from carpet fibers using truck-mounted equipment. The 10-step method includes pre-inspection, pre-vacuuming, conditioning, steam cleaning, and protective treatments. Technicians address high-traffic areas and pet odors while ensuring fast drying times. This service extends carpet lifespan and improves indoor air quality for residential and commercial spaces.
Rug Washing
Professional off-site rug cleaning utilizes fiber-specific methods for wool, silk, and synthetic materials. The process includes dust removal, immersion washing, fringe treatment, and protective coatings. Custom wrapping and storage options preserve rug value while pickup/delivery services ensure convenience. Specialized technicians handle antique and area rugs with care to maintain structural integrity and vibrancy.
Tile & Grout Cleaning
High-pressure extraction removes embedded grime from ceramic, porcelain, and natural stone surfaces. The process includes solution testing, agitation, hot water rinsing, and optional sealing. Technicians restore grout lines and protect against future staining while addressing pet oils and food grease. This service revitalizes tile appearance and simplifies ongoing maintenance for kitchens, bathrooms, and entryways.
Furniture Cleaning
Fabric-safe extraction removes body oils, allergens, and stains from sofas, chairs, and sectionals. The 11-step process includes pre-inspection, pre-treatment, enzymatic cleaning, and protective coatings. Specialized tools handle microfiber and delicate textiles while pet odor treatments break down organic matter. Quick-drying methods allow immediate furniture use after service completion.
Commercial Cleaning
Customized cleaning solutions for offices, schools, and retail spaces include carpet extraction, tile restoration, and upholstery maintenance. Services feature flexible scheduling, fast drying times, and non-toxic products. Technicians handle VCT/LVP flooring, pews, and high-traffic areas while minimizing business disruption. Clients receive consistent service through experienced professionals rather than subcontractors.
People
Kurt Gilbertson
Owner
Kurt co-founded First Impressions in 1995 with expertise in carpet fiber performance. He oversees operations and client relations while managing flooring sales consultations. Active in local community initiatives, he ensures technical excellence through ongoing IICRC-certified training programs.
Kim Gilbertson
Owner
Kim co-founded First Impressions with a focus on customer service excellence. She manages scheduling logistics and client communications while maintaining quality control standards. Her leadership emphasizes transparent pricing and community engagement through local charitable partnerships.
Questions
What areas do you service?
We serve Orlando, Winter Garden, Ocoee, Windermere, Clermont, and surrounding Central Florida areas with both residential and commercial cleaning services.
Are your cleaning products safe for pets and children?
Yes, we use non-toxic, family-safe cleaning solutions that effectively remove allergens while ensuring safety for pets and children.
Do you offer emergency cleaning services?
While we don't provide 24/7 emergency services, we prioritize urgent requests and offer rapid response times during regular business hours.
How often should carpets be professionally cleaned?
The IICRC recommends professional carpet cleaning every 12-18 months, though high-traffic homes or pet owners may benefit from more frequent maintenance.
What certifications do your technicians hold?
All cleaning technicians maintain IICRC certification, ensuring expertise in carpet, tile, and upholstery cleaning standards through ongoing professional training.
Do you guarantee your work?
Yes, we provide a 100% satisfaction guarantee. If results don't meet expectations, we'll work with clients to resolve any concerns.
Reviews (3)
Kim Hogan
Dec 03, 2019
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Ive hired Kurt to clean our carpets before and he did a fantastic job! Today, there was an accident spill of blue toilet bowl cleaner on a bedroom carpet. I called Kurt right away and he knew exactly what to do. I followed his instructions and it all came out! He saved the day!! Thank you Kurt for always being there for us!
Elizabeth Brucks
Jan 13, 2017
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First Impressions is a very professional carpet & tile cleaning service. I won't take my business elsewhere. We had our tile and grout cleaned today by their service tech "Ken". He did a phenomenal job! In the next few weeks we will have all our carpets replaced in the bedrooms too.
Suzie Alderman
Jan 28, 2015
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I've had great experiences through the years with this company! Great friendly people and do excellent work on our carpets for at least 20 yrs, I highly recommend!
