Business Details
39 Years
experience
Emergency
services
Trusted Fire & Security Systems Provider in Rochester
West Fire Systems has been a trusted leader in life safety solutions since 1987. Our journey began as a distributor of fire alarm and detection products, and we have since expanded to become a comprehensive low-voltage systems integrator. Through strategic diversification, we now offer intrusion detection, video surveillance, access control, nurse call systems, and advanced emergency communication platforms. Our membership in organizations like the National Fire Protection Association (NFPA) and the American Society for Industrial Security (ASIS) ensures our expertise remains current with evolving industry standards. Our engineering and design team delivers tailored solutions for fire, security, and communication challenges across diverse facilities. We provide end-to-end support, from system design and specification development to project management and 24-hour emergency response.Our factory-trained technicians and NICET-certified professionals ensure code-compliant installations and ongoing maintenance. We serve commercial, healthcare, educational, and government clients with scalable solutions that prioritize safety, compliance, and operational efficiency. Our commitment to innovation is demonstrated through specialized technologies like bi-directional amplification systems and unified notification platforms. With offices in Rochester and Ithaca, we combine local responsiveness with national expertise. Our mission remains unchanged: to set industry standards through exceptional products, technical excellence, and unparalleled customer support.
Services
Fire Alarm Systems
Bi-Directional Amplification
Mass Notification Systems
Nurse Call Systems
Security Camera Systems
Access Control
Intrusion Detection
Smoke Control Systems
Emergency Lighting Testing
Video Surveillance
Details
- Year established: 1987
Highlights and features
- 35+ years of specialized fire and life safety expertise
- 24/7 emergency response with NICET-certified technicians
- UL Listed monitoring and code-compliant system design
- Factory-trained professionals for major brand installations
- Integrated solutions for fire, security, and communication needs
Services
Fire Alarm Systems
We design and install code-compliant fire alarm systems tailored to commercial and institutional facilities. Our solutions include conventional and addressable systems, air aspirating smoke detection, and multi-criteria sensors. Our engineers provide AutoCAD drawings, specification development, and on-site technical support for new installations or system upgrades. Factory-trained technicians ensure proper installation, commissioning, and ongoing maintenance to meet NFPA standards.
Bi-Directional Amplification
Our UL 2524-listed bi-directional amplification systems enhance emergency responder communications in buildings with signal challenges. We conduct site surveys, design compliant ERRCES systems, and ensure FCC-licensed installations. Services include system testing, permitting assistance, and ongoing maintenance to meet IFC and NFPA requirements for in-building public safety radio coverage.
Mass Notification Systems
We implement integrated mass notification platforms that comply with NFPA 72 standards. Our systems deliver real-time alerts through audio evacuation, text messaging, and digital signage for fire, natural disasters, or security threats. Solutions combine voice evacuation systems with multi-channel communication to ensure critical information reaches occupants across campuses or multi-building complexes.
Nurse Call Systems
Our scalable nurse call platforms improve patient safety and staff efficiency in healthcare facilities. Systems integrate with hospital operations for patient tracking, emergency response coordination, and elopement prevention. Customizable solutions support acute care, long-term facilities, and ambulatory clinics while maintaining compliance with healthcare regulations and reimbursement requirements.
Security Camera Systems
We provide IP-based security camera systems with thermal imaging and multi-imager capabilities for commercial and municipal applications. Our solutions include video management software, remote monitoring, and integration with access control systems. Factory-certified technicians ensure optimal camera placement, system configuration, and ongoing support for both new installations and legacy system upgrades.
Questions
What fire protection services do you offer?
We provide fire alarm system design, installation, inspection, and maintenance including smoke detection, emergency lighting testing, and sprinkler monitoring.
Do you provide 24/7 emergency response?
Yes, our NICET-certified technicians offer 24-hour emergency service for fire and security system failures or emergencies.
Are your systems code compliant?
All our installations meet NFPA, IFC, and local building code requirements with documentation provided for inspections.
What security solutions are available?
We offer access control, intrusion detection, video surveillance, and integrated security management systems for commercial properties.
Do you serve healthcare facilities?
Yes, we specialize in healthcare systems including nurse call platforms, infant protection, and elopement prevention solutions.
Where are you located?
We operate from Rochester and Ithaca, NY, serving Western New York and surrounding regions.
