Business Details
23 Years
experience
Emergency
services
Trusted Security and Communication Solutions in Springfield, IL
Founded in 2003, Americall Communications emerged to fill a critical gap in Central Illinois' telecommunications landscape after the departure of a long-standing provider. Our leadership team brings over 35 combined years of industry experience, including specialized expertise in VOIP, digital telephone systems, and security solutions. We prioritize customer satisfaction through factory-trained technicians certified by leading manufacturers like NEC and Genetec. Our structured approach to design, construction, integration, and ongoing support ensures tailored solutions for businesses across downstate Illinois.With partnerships spanning security systems, fiber optics, and managed technology services, we deliver cutting-edge infrastructure backed by 24/7 emergency response capabilities. Our commitment to excellence is reflected in client testimonials highlighting rapid service restoration, transparent communication, and technical proficiency. As active members of NECA and IBEW Local 193, we maintain industry-leading standards while supporting local charities and community initiatives.
Services
Phone Systems
Security Systems
Structured Cabling
Maintenance Agreements
Managed Technology Services
Details
- Year established: 2003
Highlights and features
- Over 35 years of combined experience in telecommunications infrastructure
- Certified technicians with manufacturer-specific training programs
- 24/7 emergency dispatch services with 4-hour response guarantee
- Customized security and communication solutions for commercial clients
- Proven track record with 100+ successful system installations
Associations and certifications
- NECA
- IBEW Local 193
- Genetec Security Systems
- NEC Diamond Dealer
What people say
Excellent service
Knowledgeable staff
Rapid emergency response
Reliable installations
Professional technicians
Services
Phone Systems
Specializing in VOIP, digital, and analog phone systems, we design customized communication solutions for businesses of all sizes. Our NEC-certified technicians ensure optimal performance through proper installation and ongoing maintenance. Clients benefit from flexible financing options and 24/7 technical support for system reliability.
Security Systems
As an authorized Genetec partner, we implement advanced security systems featuring IP surveillance, access controls, and intrusion detection. Our solutions integrate with existing infrastructure while offering scalable protection. Quarterly system check-ups and staff training ensure continued security effectiveness.
Structured Cabling
We create future-proof structured cabling systems that support high-speed data transmission and future technology requirements. Our certified team designs and installs fiber optic and copper cabling solutions with comprehensive project management from design through implementation.
Maintenance Agreements
Our maintenance plans offer 24/7 emergency dispatch with 4-hour response guarantees. Services include system diagnostics, repairs, and preventive maintenance for phone systems, security equipment, and network infrastructure. Customizable service levels match specific business requirements.
Managed Technology Services
This service provides advanced security technology deployment with no upfront costs. Includes quarterly training, system updates, and equipment warranties. Clients receive interactive maps, mobile connectivity, and video analytics for comprehensive facility protection.
People
Melanie Patton
Principal
With over 25 years in financial and IT operations, Ms. Patton manages company operations and holds accounting certifications. She contributes technical expertise and community leadership through various charitable organizations.
Gene Dinardo
Principal
Bringing 34 years of telecom experience, Mr. Dinardo oversees technical operations and installation teams. His expertise includes system design and integration, with active roles in industry associations and local business partnerships.
Joe Ushman
Principal
With 33 years in telecommunications marketing and business development, Mr. Ushman focuses on client relations and market strategy. His military background and community involvement enhance the company's local engagement.
Questions
What security systems do you offer?
We provide IP surveillance, access controls, intrusion detection, and integrated security systems customized for commercial facilities.
Do you offer emergency phone system repairs?
Yes, our 24/7 maintenance agreements guarantee technician dispatch within 4 hours of service calls.
What areas do you serve?
We primarily serve downstate Illinois within a 100-mile radius of Springfield.
Are financing options available?
Yes, we offer flexible financing with 0% down payment options for qualified clients.
What phone system solutions do you provide?
We specialize in VOIP, digital, and analog phone systems with customized configurations for business needs.
Do you provide structured cabling services?
Yes, we design and install future-proof structured cabling systems for high-speed data and network requirements.
