Business Details
Emergency
services
Trusted Wholesale Alarm Monitoring Services
CMS Monitoring is a family-owned and operated business dedicated to delivering comprehensive wholesale monitoring solutions for the alarm industry. With a U.L Listed Central Station and a UUFX Rating, we uphold the highest standards of safety and reliability. Our team of Five Diamond-certified operators undergoes rigorous training and continuing education to ensure expertise in handling security, fire, medical, and elevator emergencies. We empower alarm dealers with cutting-edge technology, including remote access tools, instantaneous event notifications, and seamless M2M integration. Our commitment to innovation, combined with decades of industry experience, positions us as a trusted partner for businesses of all sizes.We specialize in streamlining operations through virtual doorman services, answering solutions, and efficient account migration support. Backed by a nationwide network and two strategically located monitoring centers, we provide 24/7 coverage to meet the evolving needs of our clients. Our focus on personalized service ensures that every partner receives tailored support, from initial setup to ongoing technical assistance. By maintaining strict compliance with NFPA72 Fire Code and other regulatory standards, we help clients navigate complex compliance requirements with confidence. Our dedication to excellence has made us a preferred choice for alarm dealers seeking reliable, scalable monitoring solutions.
Services
Security Monitoring
Commercial Fire Monitoring
Medical PERS Monitoring
Elevator Emergency Response
Virtual Doorman Service
M2M Integration
24/7 Answering Service
Details
- Year established: 2025
Highlights and features
- Family-owned business with 24/7 nationwide monitoring coverage
- U.L Listed Central Station with UUFX Rating for reliability
- Five Diamond-certified operators with ongoing professional training
- Advanced M2M integration and remote account management tools
- Seamless account migration support for new partners
Associations and certifications
- UL Listed
- Five Diamond-certified
Services
Security Monitoring
Our security monitoring service provides 24/7 protection for residential and commercial properties. Trained operators respond to alarm activations, verify emergencies, and coordinate with first responders. We support wireless systems and complex installations with live agent monitoring and advanced verification technology.
Commercial Fire Monitoring
We offer NFPA72-compliant fire alarm monitoring with strict adherence to local fire codes. Our certified operators handle commercial fire system activations, coordinate with fire marshals, and maintain detailed compliance records. Services include system testing, emergency response, and code interpretation support for installers.
Medical PERS Monitoring
Our PERS monitoring service provides life-saving support through personal emergency response systems. Certified operators manage wellness checks, medication reminders, and fall detection alerts. We maintain detailed event histories and coordinate with caregivers during medical emergencies.
Elevator Emergency Response
We provide 24/7 elevator emergency monitoring with live operator support. Our system handles entrapment situations through advanced voice and data capabilities, ensuring rapid response coordination with emergency services while maintaining communication with trapped individuals.
Virtual Doorman Service
This service enables remote building management through secure package handling and visitor control. Operators monitor premises, manage secure package closets, and control access for deliveries while maintaining security protocols for residential and commercial properties.
Questions
What monitoring services do you offer?
We provide security, commercial fire, medical PERS, elevator emergency, and virtual doorman monitoring services with 24/7 live operator support.
How do you handle fire code compliance?
We follow NFPA72 standards and local fire marshal requirements, providing documentation support and system testing coordination for commercial fire installations.
Can you support existing alarm systems?
Our monitoring centers accept signals from all major formats including Alarm.com, Honeywell, DSC, Bosch, and DMP systems through various communication methods.
Do you offer remote management tools?
Yes, we provide web-based dealer access and smartphone apps for account management, testing, and real-time notifications through our MKS platform.
How does the migration process work?
Our migration team handles seamless data transfer with minimal disruption, supporting transition from other monitoring providers to our U.L Listed central stations.
What technical support options exist?
We offer dedicated technical staff assistance, online resources, and training programs to help dealers maximize our monitoring solutions and integration capabilities.
