Business Details
36 Years
experience
Emergency
services
Trusted U.L. Certified Security Monitoring Services
Established in 1990 by Loretta Ross and Robert Marinelli, Alarm Telecommunications Center has provided U.L. certified alarm monitoring services for over 28 years. Our expertise spans residential and commercial security, fire, medical, and environmental systems with nationwide coverage. We prioritize personalized service through live dispatchers available 24/7, ensuring every signal receives immediate professional attention. Our redundant systems and backup power generation guarantee uninterrupted service during emergencies. Partnering with Bold Technologies and Securatrac, we offer advanced solutions like GPS tracking, two-way voice communication, and fall detection technology.Our commitment to dealers extends to direct customer billing services and customized account management through the BoldNet Mobile app. We differentiate ourselves through dedicated employee training and a customer-centric approach that eliminates automated menus and voicemail delays. With decades of industry experience, we represent dealers' interests while maintaining direct relationships with end-users for comprehensive safety and satisfaction.
Services
Alarm Monitoring
Medical Alarm Monitoring
GPS Tracking
24/7 Dispatch
Direct Billing
Details
- Year established: 1990
Highlights and features
- 25+ years of U.L. certified monitoring experience
- Live dispatchers available 24/7 with no automated menus
- Nationwide coverage with redundant systems and backup power
- Direct billing services for dealers and customers
- Partnerships with Bold Technologies and Securatrac for advanced solutions
Associations and certifications
- Underwriters Laboratories (UL)
Services
Alarm Monitoring
Our U.L. certified alarm monitoring covers burglary, fire, medical, and environmental systems 24/7. Redundant systems ensure reliability during power outages. Live dispatchers provide immediate response to all signals with direct communication to emergency services and account holders.
Medical Alarm Monitoring
Partnering with Securatrac, we offer medical monitoring with GPS tracking, two-way voice communication, and fall detection technology. This service provides critical support for personal emergencies through rapid response protocols and direct connectivity to emergency medical services.
24/7 Dispatch
Live dispatchers handle all alarm signals with immediate action. Our team maintains direct communication with emergency services and account holders during incidents. No automated menus or voicemail systems delay response times, ensuring critical situations receive immediate human intervention.
Direct Billing
We handle billing and collections directly with end-users while paying dealers monthly. This service includes customized account management through the BoldNet Mobile app, allowing dealers to access accounts, run reports, and make customer changes without additional fees.
Cellular Monitoring
Supporting D.S.C. Connect 24, Alarmnet, and IP Datatel systems, our cellular monitoring eliminates traditional phone line requirements. This technology enables remote interactive control of security systems and home automation devices with guaranteed signal speed and reliability.
People
Robert D. Marinelli
President
Co-founder with over 28 years in security monitoring. Combines business expertise with industry knowledge to lead strategic operations and maintain client relationships.
Brandon Marinelli
Vice President
Manages day-to-day operations and implements technological advancements. Ensures service quality and dealer satisfaction through continuous process improvements and team development.
Kadee Higgs
General Manager
Oversees administrative operations and customer service standards. Coordinates between technical teams and dealers to maintain efficient service delivery and account management.
Darla Stonebraker
Central Station Manager
Supervises monitoring operations and dispatcher training. Maintains U.L. compliance standards while ensuring rapid response protocols for all alarm signals.
Don Higgs
Tech and Installation Manager
Leads technical support and system installation processes. Specializes in integrating new technologies with existing infrastructure for seamless monitoring capabilities.
Questions
What monitoring services do you offer?
We provide U.L. certified monitoring for burglary, fire, medical, environmental, and personal emergency systems with nationwide coverage.
Are your services U.L. certified?
Yes, we maintain U.L. certification to ensure professional monitoring standards and customer protection.
How does your 24/7 dispatch work?
Live dispatchers handle all signals immediately without automated menus, ensuring direct human response to every emergency.
Do you offer direct billing?
Yes, we bill customers directly and pay dealers monthly while providing account management tools through the BoldNet Mobile app.
What cellular monitoring options exist?
We support D.S.C. Connect 24, Alarmnet, and IP Datatel systems for wireless monitoring without traditional phone lines.
