Business Details
28 Years
experience
Emergency
services
Your Trusted Partner for Security Monitoring Solutions
Founded in 1998, Alarm Central has dedicated itself to providing top-tier security monitoring services for dealers and their clients. Our commitment to technological advancement ensures we remain at the forefront of central station innovations, offering solutions like video monitoring, TCP/IP monitoring, and two-way voice communication. Our team of highly trained professionals averages over five years of experience, with many staff members possessing a decade or more in the field. Every employee undergoes rigorous pre-employment screening and completes an intensive 30-day training program. We maintain certifications through the TMA Central Station Online Level 1 course and hold UL certification for our redundant systems infrastructure.Our client testimonials consistently highlight our exceptional customer service, emphasizing live operator availability and personalized care for both dealers and end-users. We actively engage with local agencies on false alarm regulations and ordinance changes, demonstrating our commitment to industry leadership. Our technical capabilities include seamless integration with existing security systems and rapid adaptation to new technologies, as evidenced by our quick implementation of new alarm panel receivers. With over two decades of experience, we provide security dealers with a reliable foundation for business growth while delivering peace of mind to end-users.
Services
Residential Monitoring
Commercial Monitoring
Video Monitoring
Fire System Monitoring
Medical Emergency Monitoring
Cellular Backup Monitoring
TCP/IP Monitoring
Two-way Voice Monitoring
Text Notification
Remote Auto Fax
Details
- Year established: 1998
Highlights and features
- 20+ years of specialized experience in security monitoring services
- UL-certified systems with redundant infrastructure for continuous protection
- Dedicated team with average 5+ years industry experience per staff member
- 24/7 live operator support with no voicemail systems
- Proven track record of rapid technology implementation within weeks
Associations and certifications
- Underwriters Laboratories
What people say
Excellent customer service
Professional and helpful
Personalized care
Rapid response
Technical expertise
Services
Video Monitoring
Our video monitoring service integrates with existing CCTV systems using I-VIEW NOW technology. This solution provides virtual guard tours and real-time incident monitoring through advanced video analytics. The system reduces false alarms by 40% while maintaining comprehensive security coverage for commercial properties.
Residential Monitoring
We offer complete residential security monitoring with cellular backup and TCP/IP connectivity. Our system supports intrusion detection, fire monitoring, and medical emergency alerts for homeowners. The service includes mobile app access and automated notifications for enhanced peace of mind.
Commercial Monitoring
Our commercial monitoring solutions protect businesses with 24/7 surveillance and emergency response. The service includes elevator emergency monitoring, fire system integration, and customizable alert notifications. We support both new installations and legacy systems across various industries.
Medical Emergency Monitoring
This service provides immediate response to medical emergencies through integrated PERS monitoring. Our operators coordinate with emergency services and designated contacts to ensure rapid assistance for subscribers. The system works with wearable devices and home safety equipment.
Fire System Monitoring
Our fire monitoring service provides real-time alerts for commercial and residential properties. The system integrates with existing fire detection equipment and automatically notifies emergency services upon activation. We maintain UL certification for our fire monitoring capabilities.
People
Jeff Herdman
General Manager
Jeff Herdman brings 15+ years of security industry experience to his role as General Manager. He oversees daily operations and strategic direction while maintaining focus on customer satisfaction and technological innovation.
Melinda Tuttle
Central Station Manager
Melinda Tuttle manages our central station operations with 12 years of specialized experience in security monitoring. She supervises staff training and ensures compliance with industry standards and client requirements.
Questions
What security monitoring services do you offer?
We provide residential and commercial monitoring, fire system monitoring, medical emergency alerts, video surveillance, and elevator emergency services with cellular and TCP/IP backup options.
Are your monitoring services available 24/7?
Yes, our UL-certified central station operates 24 hours a day, 7 days a week with live operators always available to respond to security events.
How do you handle false alarms?
Our video analytics technology reduces false alarms by 40% through intelligent verification. Operators confirm incidents using integrated CCTV systems before dispatching emergency services.
Can you integrate with existing security systems?
Yes, our monitoring solutions work with most existing equipment including legacy systems. We support integration with cameras, alarm panels, and access control systems from major manufacturers.
What makes your service different from competitors?
We combine UL-certified systems with redundant infrastructure, experienced operators averaging 5+ years tenure, and personalized service with no automated phone systems.
How quickly can you implement new technologies?
Our recent implementation of new alarm panel receivers demonstrates our ability to adopt new technologies within weeks, ensuring dealers maintain competitive offerings.
