Business Details
45 Years
experience
Emergency
services
Your Trusted Commercial Kitchen Equipment Experts in Boone, NC
Founded in 1981 as Moore's Refrigeration, our company has evolved through strategic partnerships and rebranding to become Norwood Commercial Appliances & Refg, Inc. in 2004. With over four decades of experience, we specialize in the sales, installation, and service of commercial kitchen equipment across the NC High Country. Our team of CFESA-certified technicians provides 24/7 emergency support, backed by factory certifications and EPA compliance. We pride ourselves on maintaining long-term relationships with clients through reliable service, including warranty work for major brands like Scotsman and True.Our investment in mobile storage solutions and planned maintenance programs reflects our commitment to minimizing downtime for businesses. Safety remains a cornerstone of our operations, with rigorous training in CPR, fall arrest, and gas handling. As a locally owned business, we combine technical expertise with personalized service to meet the unique needs of restaurants, healthcare facilities, and event organizers.
Services
Commercial Kitchen Equipment Sales
Equipment Installation
24/7 Emergency Repair
Mobile Cooler Rental
Planned Maintenance
Warranty Service
Gas System Certification
Refrigeration Repair
Event Equipment Rental
Safety Training
Details
- Year established: 1981
Highlights and features
- We offer 24/7 local service with rapid response times across western North Carolina
- Our technicians hold CFESA Master certifications and EPA compliance credentials
- We provide factory-authorized warranty service for 15+ major equipment brands
- We maintain a comprehensive inventory of replacement parts for immediate repairs
- Our team has completed specialized installations in challenging kitchen environments
Associations and certifications
- CFESA
- EPA
What people say
Fast response time
Quality workmanship
Dependable service
Competitive pricing
Expert technicians
Services
Commercial Kitchen Equipment Installation
We specialize in installing all major commercial kitchen equipment brands including refrigeration systems, cooking appliances, and dishwashing equipment. Our certified technicians handle complex installations in unique kitchen layouts, providing custom solutions for restaurants and institutional facilities. With factory training from manufacturers like Scotsman and Montague, we ensure proper setup and compliance with safety standards.
24/7 Emergency Repair Service
Our CFESA-certified technicians provide round-the-clock repair services for critical kitchen equipment failures. Using advanced leak detection systems and maintaining fully stocked service vehicles, we minimize downtime for restaurants and food service operations. Emergency response includes refrigeration repair, gas system troubleshooting, and urgent equipment diagnostics across western North Carolina.
Mobile Cooler/Freezer Rental
We offer temperature-controlled mobile storage units with 0-50F range for temporary refrigeration needs. These 115V-powered units serve restaurants, florists, healthcare facilities, and event organizers during equipment failures or large-scale events. Units feature ground-level loading and fit standard parking spaces for easy accessibility in Boone and surrounding areas.
Planned Maintenance Programs
Our customized maintenance plans help businesses avoid unexpected equipment failures through regular inspections and servicing. Programs include temperature calibration, condenser cleaning, and safety checks to maintain efficiency and extend equipment lifespan. We service refrigeration systems, cooking appliances, and commercial dishwashers across the NC High Country.
Factory Authorized Warranty Service
We provide official warranty service for 15+ major equipment brands including Scotsman ice machines, True refrigeration, and Montague ranges. Our technicians perform repairs using genuine replacement parts and follow manufacturer specifications to maintain warranty validity. This service covers both new installations and existing equipment across commercial kitchens.
People
Chip Norwood
President and CEO
With over 40 years in the industry, Chip founded the company in 1981 and became a CFESA-certified master technician. He oversees operations and maintains direct client relationships, emphasizing technical excellence and customer satisfaction.
Jonathan Teague
Master Technician
Certified in multiple equipment systems, Jonathan provides expert repair services and technical training. His CFESA master certification ensures high-quality service delivery across all commercial kitchen equipment types.
William VanDyke
Certified Technician
Specializing in electrical systems, William holds CFESA certification for commercial kitchen equipment repair. He contributes technical expertise to complex installations and emergency service calls.
Questions
What types of commercial kitchen equipment do you service?
We service all major brands of refrigeration equipment, cooking appliances, dishwashers, and ice machines including Scotsman, True, Montague, and Energy Mizer.
Are your technicians certified?
Yes, all our technicians are CFESA-certified with multiple master certifications in refrigeration, gas, and electrical systems for commercial kitchen equipment.
Do you offer emergency repair services?
We provide 24/7 emergency repair services with rapid response times across the NC High Country for critical kitchen equipment failures.
What areas do you serve?
We serve Boone, Blowing Rock, Banner Elk, and surrounding western North Carolina communities including Jefferson, Spruce Pine, and Bakersville.
Do you provide planned maintenance programs?
Yes, we offer customized maintenance plans to prevent equipment failures and extend the lifespan of commercial kitchen refrigeration and cooking systems.
What is CFESA certification?
CFESA certification recognizes companies meeting high standards in technical expertise, financial stability, and industry professionalism for food service equipment service.