Business Details
11 Years
experience
Trusted Appliance Repair Services in Decatur, IN
At MASCo, we are committed to transforming the appliance service industry through integrity, expertise, and customer-centric solutions. With nearly two decades of experience in the appliance business, our team prioritizes prompt, reliable, and affordable service for both residential and commercial clients in Decatur, Indiana. Our process begins with thorough research and preparation to ensure we arrive equipped with the necessary parts and knowledge, maximizing the likelihood of resolving issues during the first visit. We pride ourselves on transparent pricing, comprehensive diagnostics, and providing honest recommendationswhether that means repairing your appliance or exploring replacement options.Our flat-rate labor pricing model ensures consistency across all brands and models, while our inventory of new, used, and refurbished parts guarantees cost-effective solutions. As a locally owned and operated business since 2015, we adhere to the Golden Rule: treating every customer with the same respect and care we would expect ourselves. Our owner, Matthew J. Klenk, brings a background in appliance repair and business management, including recognition as a two-time Indiana State VICA Appliance Repair Champion. By focusing on long-term relationships over short-term sales, we aim to be your trusted partner for all appliance needs, from routine maintenance to complex repairs.
Services
Appliance Repair
Parts Sales
Dryer Vent Cleaning
Diagnostic Services
Maintenance
Details
- Year established: 2015
Highlights and features
- 20 years of combined experience in appliance repair and service
- Flat-rate labor pricing ensures consistent, transparent costs
- No hidden fees or upsellinghonest recommendations guaranteed
- 24-hour preparation period to ensure parts and research readiness
- Comprehensive diagnostics and service reports included with every visit
What people say
Prompt, reliable service
Transparent pricing
Knowledgeable technicians
Honest recommendations
Comprehensive diagnostics
Services
Appliance Repair
We specialize in repairing all major appliance brands, including refrigerators, washers, dryers, and dishwashers. Our technicians conduct comprehensive diagnostics to identify issues and provide lasting solutions. With a focus on transparency, we ensure repairs are completed efficiently and affordably.
Parts Sales
We stock new, used, and refurbished parts for most major appliance brands. If we dont have a part in inventory, we can source it quickly to minimize downtime. Our parts are tested for quality to ensure reliable performance and longevity.
Dryer Vent Cleaning
Our dryer vent cleaning service removes lint buildup and debris to improve efficiency and reduce fire hazards. We clean interior ducts, lubricate components, and inspect for damage, ensuring optimal airflow and safety for residential and commercial dryers.
Diagnostic Services
We provide detailed diagnostics to pinpoint appliance issues accurately. Our reports include repair recommendations, cost estimates, and replacement options. This service ensures informed decisions and prevents unnecessary repairs or expenses.
Maintenance Plans
Regular maintenance extends appliance lifespan and prevents breakdowns. We offer coil cleaning, filter replacements, and system checks to keep appliances running efficiently. Scheduled visits reduce emergency repairs and maintain peak performance year-round.
People
Matthew J. Klenk
Owner / Operator
Matthew J. Klenk founded MASCo in 2015 after 20 years in the appliance industry. A Bellmont High School graduate and two-time Indiana State VICA Appliance Repair Champion, he studied business at Ivy Tech. He prioritizes customer satisfaction and ethical service.
Carter Siefring
Service Technician
Carter Siefring joined MASCo in March 2024 as a skilled service technician. He specializes in on-site diagnostics and repairs, bringing technical expertise and a commitment to resolving customer issues efficiently and professionally.
Questions
What areas do you service?
We service Decatur, Indiana, Adams County, and surrounding areas within 25+ miles.
Do you offer emergency repair services?
No, we do not provide emergency or after-hours services.
How does your pricing work?
We use flat-rate labor pricing, with parts priced separately. Diagnostic fees vary by location.
What if my appliance can't be repaired?
We provide detailed reports comparing repair vs. replacement costs, with no obligation to buy new appliances.
Do you sell new appliances?
No, we focus solely on repair services and parts sales to avoid conflicts of interest.
Can I bring my appliance to you?
Yes, we offer in-shop repairs for select appliances to save on service fees.
Reviews (1)
Chelsey Sommer
Nov 21, 2017
Report
I would recommend Matt's service to anyone. He went above and beyond for our dryer repair. He was quick to respond, booked an appointment with us.
