Business Details
50+ Years
experience
Your Trusted Water Provider in Joshua Tree, CA
Established in 1963, our organization has dedicated over six decades to delivering high-quality drinking water to residents and businesses across a 96-square-mile service area. Our infrastructure includes 300 miles of pipeline, 5 groundwater wells, and 17 reservoir tanks with a combined capacity of 12.3 million gallons. We maintain strict compliance with federal and state regulatory standards while operating under the guidance of a publicly elected five-member Board of Directors. Our team manages critical operations including water distribution, infrastructure maintenance, and wastewater treatment facility oversight. With a fleet of specialized vehicles and equipment, we ensure reliable service delivery to over 5,600 connections.Our commitment to quality extends to community education programs, transparent financial reporting, and public engagement initiatives. We continuously invest in system upgrades and emergency preparedness to maintain service reliability. As a public agency, we prioritize fiscal responsibility and environmental stewardship in all our operations. Our customer support specialists provide assistance with billing, service changes, and account management. Through regular board meetings and community outreach, we maintain open communication with the communities we serve.
Services
Water Supply
Infrastructure Maintenance
Wastewater Management
Customer Support
Community Outreach
Details
- Year established: 1963
Highlights and features
- We maintain strict compliance with federal and state water quality standards
- Our infrastructure includes 300 miles of pipeline and 12.3 million gallons of reservoir capacity
- We serve over 5,600 connections with dedicated customer support specialists
- Our operations include wastewater treatment facility maintenance and emergency preparedness
- We provide transparent financial reporting and public engagement opportunities
Services
Water Supply
We provide high-quality drinking water to over 5,600 residential and commercial connections. Our system delivers nearly 600 million gallons annually through 300 miles of pipeline infrastructure. The service includes regular quality testing and pressure management to ensure reliable delivery.
Infrastructure Maintenance
Our team maintains 5 groundwater wells, 17 reservoir tanks, and 12 pump stations across 96 square miles. This includes routine inspections, equipment upgrades, and emergency repairs to prevent service disruptions and maintain system integrity.
Wastewater Management
We operate and maintain the Hi-Desert Medical Center's wastewater treatment facility. Our services include system monitoring, capacity management, and compliance with environmental regulations for safe wastewater processing.
Customer Support
We offer billing assistance, service start/stop requests, and account management through multiple channels. Our specialists handle payment processing, contact information updates, and service inquiries with a 10-business-day processing standard.
Community Outreach
Our outreach programs include public meetings, educational classes, and a monthly newsletter. We maintain transparency through financial reporting, development services, and a citizens advisory council for community input.
Questions
How do I start water service with Joshua Basin Water District?
Complete our service application and water use questionnaire online or by mail with required documentation.
What payment methods do you accept for water bills?
We accept online payments through our website and traditional mail payments using checks or money orders.
How can I report a water leak or service issue?
Contact our customer support specialists at (760) 366-8438 during business hours for immediate assistance.
Are there financial assistance programs available?
Yes, we offer customer assistance programs for those facing financial hardships affecting their water service.
How often do you test water quality in the district?
We conduct regular water quality testing as required by federal and state regulations to ensure safe drinking water.
Can I attend board meetings for the water district?
Yes, our board meetings are open to the public with agendas and minutes available online.
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