Business Details
14 Years
experience
Emergency
services
Open 24/7
always available
Trusted Emergency Disaster Restoration Services in Central Florida
First Response Disaster Team is a family-owned and operated restoration contractor serving Central Florida since 2012. As a Certified General Contractor and Licensed Mold Remediator, we specialize in water damage, fire damage, mold remediation, and emergency disaster response. Our team of certified technicians provides 24/7 emergency services across Volusia, Flagler, Brevard, Seminole, and Orange counties. We pride ourselves on combining technical expertise with empathetic service, maintaining strict adherence to industry standards while prioritizing client needs. Our professionals coordinate directly with insurance providers to ensure seamless claims processing and deliver accurate timelines for project completion.With over a decade of experience in emergency response operations, we maintain advanced training in hazardous material handling, structural drying techniques, and contamination control. Our commitment to community extends beyond service delivery through active participation in local disaster preparedness initiatives. We guarantee satisfaction through transparent communication, documented progress reporting, and comprehensive post-restoration evaluations.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Removal
Sewage Cleanup
Storm Damage Repair
Disaster Planning
Flood Damage Cleanup
Smoke Damage Cleaning
Details
- Year established: 2012
Highlights and features
- We offer 24/7 emergency response with average arrival time under 45 minutes
- Our team includes certified mold remediation specialists and licensed contractors
- We guarantee accurate project timelines with documented progress updates
- We coordinate directly with insurance providers for seamless claims processing
- We maintain advanced training in hazardous material handling and structural drying
Associations and certifications
- Certified General Contractor
- Licensed Mold Remediator
What people say
Prompt response times
Professional technicians
Thorough documentation
Effective insurance coordination
Complete restoration
Services
Water Damage Restoration
Our water damage restoration service addresses flooding, pipe bursts, and water intrusion emergencies. Certified technicians use thermal imaging cameras and moisture meters to identify hidden water pockets. Industrial-grade extraction equipment removes standing water while commercial dehumidifiers dry structural components to industry standards. We document moisture levels throughout the process to ensure complete restoration.
Mold Removal
Professional mold remediation includes air quality testing, containment barriers, and HEPA filtration. Our licensed specialists remove contaminated materials following EPA guidelines while preserving structural integrity. Antimicrobial treatments prevent regrowth, and clearance testing verifies successful remediation. We identify moisture sources to prevent future mold development in residential and commercial properties.
Fire Damage Restoration
Comprehensive fire damage restoration includes soot removal, smoke odor elimination, and structural repairs. Our team uses specialized cleaning agents for different surface types and employs thermal fogging to neutralize persistent smoke odors. We coordinate with subcontractors for electrical and plumbing repairs while maintaining chain-of-custody documentation for insurance claims.
Storm Damage Cleanup
Emergency storm damage services include roof tarping, window boarding, and water extraction. Our crews perform structural drying and content cleaning following hurricane, hail, or wind damage. We document damage with digital photography for insurance submittals and coordinate permanent repairs including roofing, siding, and window replacement.
Sewage Cleanup
Certified technicians handle Category 3 water emergencies using OSHA-compliant PPE and biohazard disposal procedures. Industrial extraction equipment removes contaminated water while antimicrobial treatments sanitize affected surfaces. We follow IICRC S500 standards for drying and decontamination to eliminate health risks from bacterial contamination in residential and commercial properties.
People
Ken Poulin
Owner
Ken Poulin co-founded First Response Disaster Team with 15+ years in emergency restoration. Former American Express executive applying service excellence principles to disaster recovery. Specializes in complex insurance claims coordination and structural drying techniques.
Anne-Marie Poulin
Owner
Anne-Marie Poulin oversees operations with decade-long experience in restoration project management. Implements quality control protocols ensuring compliance with industry standards. Focuses on client communication and insurance documentation accuracy.
Wade Bernosky
General Manager
Wade Bernosky manages daily operations with background in emergency response logistics. Coordinates technician scheduling and resource allocation for large-scale disasters. Maintains safety compliance and service quality across all restoration projects.
Questions
What areas do you service?
We serve Volusia, Flagler, Seminole, Orange, and Brevard counties in Central Florida including Daytona Beach, Orlando, and Melbourne areas.
Do you handle insurance claims?
Yes, we work directly with insurance providers, documenting damage and providing detailed reports to streamline your claim process.
Are your technicians certified?
Our team includes Certified General Contractors and Licensed Mold Remediators with IICRC training in water damage restoration and biohazard cleanup.
What emergency services do you offer?
We provide 24/7 response for water damage, fire damage, mold emergencies, storm damage, and sewage cleanup with same-day service available.
How quickly can you respond?
Our average response time is under 45 minutes for emergency calls with technicians strategically located across Central Florida.
Do you offer financing options?
Yes, we provide financing solutions for restoration projects not covered by insurance or requiring immediate attention beyond policy limits.
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