Duraclean Restoration

Bonnie Bean

Oct 03, 2016

• Report

I'm not a satisfied customer, this company has taken a deposit. $ 750.00 from me to fix my problems of flooding! They are very un organizatized in preparation of the job they are paid to do.,b ut on the other hand they have never called me like was told to me by Secretary Alicia at Dura Clean which in fact they sure could email my deposit receipt, but I was told someone from company would call me everyday with an update of progress being done, never got a call from time they took my money, they came put fans, dehumidifier s in place without as so much as any treatment for any mildew an mold that has formed on my floor an walls corners, running at edges of walls where carpet they removed use to be then left partial padding stuck to my floor told my son we had to clean up this ourselves, because they weren't a cleaning company, my first communication was Sunday with employee Tom saying the company couldn't put any mold or mildew treatments on it. because I have animals (pets) they didn't carry anything that was safe to use so they were not gonna treat it! Someone needs to be held accountable for their negligence in this matter, I've called Corporate and tried to reach ( Wil Gage ) he will not return my calls, have tried to reach Mr John Cooley the man that was recommended so highly by my insurance company, so where do you go from here? I've had to contact other restoration companies for advice and have them coming to give estimates to fix my problems Dura Clean created. I've got to have another company come out and do the job right this time, the right way instead of Dura Clean doing it the wrong way, You don't circulate air with mold an mildew living in your house, but they sure have since Thusday last week! unsatisfied customer. Bonnie Bean

Eric Yost

Jul 30, 2015

• Report

Was able to meet Mindi through the Tranel Group today.she's a real ball of energy. Duraclean is lucky to have her.