Business Details
Emergency
services
Your Trusted Water and Sewer Service Provider in Eatonton, GA
Epwsa has been dedicated to providing reliable water and sewer services to the residents of Eatonton and Putnam County, Georgia. Our team operates with a commitment to quality, ensuring all services meet federal and state regulations while prioritizing community needs. We offer convenient payment options, including online and phone bill pay, and maintain transparent communication through regular public meetings. Our staff is trained to handle emergencies efficiently, with after-hours support available for urgent issues. We strive to deliver dependable infrastructure management, focusing on long-term sustainability and customer satisfaction. Our board members and management team bring extensive experience in utility operations, ensuring informed decision-making and accountability.We actively engage with residents through accessible documentation, including water quality reports and service policies, fostering trust and collaboration. Our office hours are designed to accommodate customer inquiries, with a dedicated team ready to assist with service requests or concerns. We adhere to strict safety and compliance standards, maintaining infrastructure to guarantee uninterrupted service. Through continuous improvement and community feedback, we aim to enhance the quality of life for all residents we serve.
Services
Water Supply
Sewer Services
Leak Adjustments
Online Bill Pay
Emergency Repairs
Hydrant Meter Rental
Service Applications
Policy Documentation
Highlights and features
- We provide 24/7 emergency response for urgent water and sewer issues.
- Our team offers transparent billing and accessible customer service.
- We maintain compliance with federal and state water quality regulations.
- Our board includes experienced professionals in utility management.
- We prioritize community engagement through public meetings and reports.
What people say
Dependable water supply
Quick emergency response
Transparent billing
Knowledgeable staff
Regular public updates
Services
Water Supply
We deliver safe, regulated water to residential and commercial properties in Eatonton and Putnam County. Our system ensures consistent pressure and quality, meeting all state and federal standards. Regular testing and infrastructure maintenance prevent disruptions and guarantee public health compliance.
Sewer Services
Our wastewater management handles sewage collection and treatment efficiently. We maintain pipelines and treatment facilities to prevent leaks or overflows, ensuring environmental safety and regulatory adherence. Emergency repairs are prioritized to minimize community impact.
Leak Adjustments
We offer leak adjustment claims for qualifying water loss incidents. Customers can submit documentation for review, and approved cases receive billing adjustments. This process ensures fair charges and supports residents facing unexpected plumbing issues.
Online Bill Pay
Convenient online billing allows customers to pay invoices securely using their account number. Payments are processed within 24 hours, with confirmation emails provided. This system reduces paperwork and ensures timely transactions without visiting our office.
Emergency Repairs
After-hours emergencies receive immediate attention through our on-call team. Issues like burst pipes or sewer backups are addressed promptly to protect public safety. Contact us via the dedicated emergency line for urgent assistance outside regular hours.
People
Brice Doolittle
Project Manager
Brice Doolittle oversees project management, ensuring efficient execution of infrastructure upgrades and compliance with regulatory standards. With extensive experience in utility operations, he leads initiatives to enhance service reliability and community satisfaction.
Christy Burgess
Office Manager
Christy Burgess manages administrative operations, including billing and customer service. She ensures smooth day-to-day functions and serves as the primary contact for account inquiries, providing clear communication and support to residents.
Andrew Johnson
Water Distribution Superintendent
Andrew Johnson supervises water distribution systems, maintaining pipelines and equipment to guarantee uninterrupted service. His expertise ensures infrastructure resilience and adherence to safety protocols for the community's benefit.
Freddie Wiggins
Wastewater Superintendent
Freddie Wiggins leads wastewater management, overseeing treatment facilities and sewer network maintenance. He focuses on preventing environmental hazards and optimizing system performance to meet regulatory requirements and community needs.
B.W. Bill Sharp
Chairman
B.W. Bill Sharp chairs the board, guiding strategic decisions and policy development. With deep local knowledge, he advocates for sustainable practices and transparent governance to strengthen the authority's service to the region.
Questions
How do I pay my water bill online?
Visit our website, enter your 10-digit account number, and complete payment via credit card or bank transfer.
What should I do for a water emergency after hours?
Call our emergency line at 706-431-5034 to reach on-call personnel immediately.
Are there penalties for late payments?
Yes, late fees apply as outlined in our Schedule of Fees and Penalties document.
How can I request a leak adjustment?
Submit a Leak Adjustment Claim Form with supporting documentation for review and approval.
When are public meetings held?
Regular meetings occur on the third Wednesday of each month at 4:30 PM in our conference room.