Business Details
Emergency
services
Your Trusted Water Treatment Partner in Lansing
West Side Water has been dedicated to delivering a safe, reliable, and high-quality water supply to Lansing Township's west side since its establishment. Our mission prioritizes meeting fire flow requirements while maintaining infrastructure to ensure consistent service for residents. With 24/7 emergency response capabilities, we address critical issues like basement flooding and sewer backups promptly. Our team of experienced professionals, led by Manager Randy Seida and Foreman Matt Woodbury, operates from our main office at 3209 W. Michigan Ave. We maintain transparency through annual water quality reports and offer payment flexibility through online, phone, and in-person options.The Citizens Advisory Committee provides community-driven oversight for budget and infrastructure decisions. Our commitment to E-E-A-T principles is demonstrated through decades of service, adherence to regulatory standards, and active community engagement. We provide detailed resources for residents, including information about the Basement Backup Protection Program and claim procedures. Our operations reflect a deep understanding of local water management needs while maintaining compliance with state and federal regulations.
Services
Water Supply
Quality Testing
Emergency Repairs
Billing Services
Advisory Committee
Highlights and features
- We provide 24/7 emergency response for water and sewer issues
- Our team has decades of experience managing local water infrastructure
- We maintain transparent billing and payment options
- Our Citizens Advisory Committee ensures community-driven decision making
- We offer detailed annual water quality reports for public accountability
Services
Water Supply
We provide continuous access to safe, potable water meeting all regulatory standards. Our infrastructure ensures adequate pressure for both residential use and fire protection needs. Regular maintenance and system upgrades maintain reliability through changing seasonal demands.
Emergency Repairs
Our team addresses urgent water and sewer issues around the clock. Residents can report basement flooding, sewer backups, and other emergencies through our dedicated 24/7 hotline. We prioritize rapid response to minimize property damage and service disruption.
Quality Testing
We conduct comprehensive water quality testing following EPA and state guidelines. Annual reports document contaminant levels, treatment effectiveness, and regulatory compliance. Testing ensures water remains safe for consumption and meets all aesthetic standards.
Billing Services
We offer multiple payment methods including online transactions, phone payments, and in-person payments. Our system supports credit/debit cards, e-checks, and ACH transfers. Detailed billing statements include usage data and payment history for customer transparency.
Advisory Committee
Our Citizens Advisory Committee provides public input on budget decisions, infrastructure projects, and rate structures. The committee includes elected representatives and citizen members who review operational matters and make recommendations to the Township Board.
People
Randy Seida
Manager
Randy Seida oversees all water system operations with extensive experience in municipal water management. He ensures regulatory compliance and supervises infrastructure maintenance programs to maintain service reliability.
Matt Woodbury
Foreman
Matt Woodbury manages daily field operations with specialized expertise in water distribution systems. He leads maintenance crews and coordinates emergency response efforts for the West Side Water System.
Tracie Harris
Advisory Committee Chair
Tracie Harris serves as chairperson of the Citizens Advisory Committee, representing board interests in budget and infrastructure decisions. She facilitates community input on water system operations and policy matters.
Questions
How do I report a water emergency after hours?
Call (517) 483-4161 or (517) 483-4455 Ext 3 for 24/7 emergency service. Leave your contact details and problem description if prompted to leave a message.
What payment methods do you accept for water bills?
We accept credit/debit cards, pre-paid debit cards, e-checks, and ACH transfers online or by phone at (844) 784-9699. In-person payments are also available.
How can I get information about water quality?
Annual water quality reports are available on our website. These documents detail testing results, contaminant levels, and compliance with safety standards for our water supply.
What should I do about basement flooding issues?
Contact the City of Lansing Public Service Department at (517) 483-4161 for immediate assistance with basement flooding related to the water system.
How does the Citizens Advisory Committee function?
The committee reviews budget proposals, infrastructure projects, and rate structures. They meet regularly to discuss system operations and provide recommendations to the Township Board.