Business Details
43 Years
experience
Emergency
services
Trusted Security Alarm Monitoring Services
API Monitoring Inc. has served the security and fire protection industry for over 41 years as North America's central alarm monitoring station. Founded in 1983 and privately owned by the Garr family, we specialize in 24/7 monitoring of security systems, fire alarms, and medical alarms for thousands of dealers across the USA and Canada. Our ULC-certified monitoring station provides tailored solutions, cutting-edge technology, and comprehensive billing/customer support to dealers. With 2000+ active security partners, we combine decades of experience with industry-leading software to deliver reliable, personalized service.Our reach extends to millions of protected homes and businesses, offering value-added services like video verification, elevator monitoring, and guard response. We prioritize long-term partnerships by adapting to unique client needs rather than using a one-size-fits-all approach. Our team of experts ensures seamless integration of new and legacy systems, maintaining a reputation for prompt, courteous service through multiple locations including Toronto, Denver, and Scottsdale. Backed by licenses in multiple states and provinces, we remain committed to being a dependable partner in alarm monitoring and customer service.
Services
Security Monitoring
Fire Alarm Monitoring
Video Verification
Elevator Monitoring
Medical Alarm Monitoring
Details
- Year established: 1983
Highlights and features
- We offer 41 years of specialized alarm monitoring experience
- Our ULC-certified monitoring station operates 24/7/365
- We provide tailored billing and customer support solutions
- We monitor nearly all security system types and brands
- Our service includes disaster recovery capabilities across North America
Associations and certifications
- ULC
What people say
Fantastic service
Prompt courteous service
Great experience
Efficient and timely
Knowledgeable staff
Services
Security Monitoring
Our 24/7 security monitoring service covers residential and commercial properties using the latest technology. We monitor intrusion detection systems and provide immediate response to security breaches. Our ULC-certified station ensures reliable protection for millions of properties across North America.
Fire Alarm Monitoring
ULC-certified fire alarm monitoring protects buildings through wired and wireless connections. Our operators respond to fire signals with immediate verification and emergency dispatch. We support both modern and legacy fire alarm systems for commercial and residential properties.
Video Verification
Video verification services enhance security by confirming alarms through live video feeds. This service reduces false dispatches while providing visual evidence for faster response. Dealers can offer this value-added service to their customers.
Elevator Monitoring
Our elevator monitoring system tracks elevator status and emergency calls 24/7. The service ensures compliance with safety regulations and provides immediate alerts for entrapments or malfunctions across commercial properties.
Medical Alarm Monitoring
Personal emergency response systems connect users to our monitoring center for immediate assistance. This service supports medical alert systems with 24/7 operator availability, ensuring rapid response for vulnerable individuals in their homes.
People
Indiana Nesbit
Project Manager
With extensive experience in security system integration, Indiana Nesbit manages complex monitoring projects. He ensures seamless implementation of alarm systems while maintaining client satisfaction through effective communication and technical expertise.
Andy Hazelwood
Security Agent
Andy Hazelwood provides frontline security support with specialized knowledge in alarm system operations. His technical proficiency ensures proper system functionality and client education on security best practices.
Richard Brady
Security SPV
Richard Brady oversees security protocol verification and system validation processes. He maintains compliance with industry standards while supporting dealers in optimizing their monitoring solutions.
Roxana Ruffin
CCTV Engineer
Roxana Ruffin specializes in video surveillance systems integration. Her technical expertise ensures optimal CCTV system performance and compatibility with monitoring platforms for enhanced security solutions.
Louis Coburn
CCTV Engineer
Louis Coburn implements advanced video monitoring solutions with focus on system reliability. He provides technical support for CCTV integration projects while maintaining industry compliance standards.
Questions
What monitoring services do you offer?
We provide 24/7 monitoring for security systems, fire alarms, medical alarms, elevator systems, and video verification services.
Are your monitoring services ULC certified?
Yes, our central monitoring station is ULC certified for fire alarm monitoring services.
Do you support security dealers with billing?
We offer complete billing and customer support services on behalf of our security dealer partners.
Can you monitor different security system brands?
Our systems are compatible with nearly all security system brands and models, both new and legacy.
What areas do you serve?
We serve security dealers across Canada and the United States from our monitoring centers in Toronto, Denver, and Scottsdale.
Do you offer disaster recovery capabilities?
Yes, our network includes multiple central stations with disaster recovery capabilities for uninterrupted monitoring.
