Business Details
37 Years
experience
Emergency
services
Wholesale Alarm Monitoring Services
Founded in 1989, Monitoring America operates as a unique not-for-profit cooperative owned by the alarm companies we serve. Our structure ensures we never compete with our members, prioritizing their success through reliable wholesale alarm monitoring services. With over three decades of stability, we maintain UL certification and TMA 5 Diamond designation, reflecting our commitment to industry-leading standards. Our team includes professionals with decades of combined experience in alarm monitoring, supported by redundant enterprise-grade communication infrastructure.We offer customized service protocols, including false alarm reduction strategies, while maintaining cost transparency without long-term contracts. Our response times are consistently optimized through daily performance tracking, and we provide value-added features like free secondary system monitoring for bundled services. Backed by memberships in major industry associations, we advocate for alarm companies nationwide while delivering personalized support directly from executive leadership when needed.
Services
Wholesale Alarm Monitoring
UL-Certified Monitoring
NFPA Fire Monitoring
Environmental Monitoring
PERS Monitoring
Video Verification
24/7 Emergency Response
Custom Reporting
Wireless Communication Support
Onboarding Bonus Program
Details
- Year established: 1989
Highlights and features
- We operate as a non-competing cooperative owned by alarm companies.
- Customizable alarm handling procedures with false alarm reduction features.
- UL-listed central station with redundant enterprise communication infrastructure.
- TMA 5 Diamond designated monitoring center with daily response time tracking.
- No long-term contracts with month-to-month service flexibility.
Associations and certifications
- UL 827
- UL 1981
- TMA 5 Diamond
What people say
Immediate response time
Professional organization
First-rate services
No hidden fees
Long-term reliability
Services
Wholesale Alarm Monitoring
We provide 24/7 wholesale alarm monitoring services for security companies nationwide. Our UL-listed central station handles fire, intrusion, and environmental alarms with customized response protocols. Our cooperative structure ensures competitive pricing without long-term contracts.
UL-Certified Monitoring
Our UL 827 and UL 1981 certifications ensure compliance with strict infrastructure and automation standards. This includes redundant communication systems and cybersecurity measures that meet Underwriters Laboratories requirements for central stations.
Environmental Monitoring
We monitor environmental conditions including water leaks, temperature fluctuations, and refrigeration systems. Our technology supports both residential and commercial applications with real-time alerts and response coordination.
PERS Monitoring
Our personal emergency response monitoring includes two-way voice communication systems. We handle medical panic button activations and coordinate emergency services dispatch for at-risk individuals.
Video Verification
Partnering with CHeKT and Optex, we offer real-time video verification solutions. This technology provides dispatchers with immediate visual evidence during alarm events for improved response accuracy.
People
Brian Mark
Chairman of the Board
With decades of security industry experience, Brian leads our board in maintaining cooperative governance principles while ensuring strategic alignment with member company interests.
Mark Olive
1st Vice Chairman
As both board member and satisfied customer, Mark brings practical insights from his experience running a successful alarm company using our services.
Jason Campbell
President
Jason oversees daily operations with 15+ years in alarm monitoring leadership roles, focusing on technology investments and service quality improvements.
Ryan Knight
Vice President
Ryan manages technical operations, ensuring our communication infrastructure meets enterprise standards while maintaining compatibility with legacy systems.
Tarra Trent
Corporate Secretary
Tarra coordinates governance activities and member communications, bringing 12 years of experience in cooperative management and regulatory compliance.
Questions
What makes Monitoring America a cooperative?
We're owned by the alarm companies we serve, ensuring our priorities align with our members' interests without marketplace competition.
Do you offer UL-certified monitoring services?
Yes, we maintain UL 827 and UL 1981 certifications with enterprise-grade infrastructure meeting strict safety standards.
How do you handle false alarms?
We implement customizable features like alarm delay, double knock zoning, and time-based procedures to reduce false dispatches.
What communication technologies do you support?
We support POTS, IP, wireless (Alarm.com, AlarmNet, TelGuard), and shortwave radio with redundant DIA fiber connections.
Can I transfer existing accounts?
Yes, we offer an onboarding bonus program to help cover transition costs for large account migrations.
Are there contract requirements?
No long-term contracts - service is month-to-month with full portability of assigned telephone resources.
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