Business Details
Emergency
services
Trusted 24/7 Security Monitoring Services
Southwest Dispatch Center is a premier U.L.-listed wholesale central station dedicated to providing comprehensive security and fire alarm monitoring solutions for professionals in the alarm industry. With two state-of-the-art facilities in Texas, we combine advanced technology with decades of expertise to deliver reliable, redundant monitoring services tailored to meet the evolving needs of alarm dealers and their clients. Our commitment to innovation is evident in our diverse offerings, including IP monitoring, AES RF networks, M2M cellular communicators, and live video verification. We empower dealers through time-saving tools like cloud-based billing software, virtual receiver lines, and mobile apps while maintaining 24/7/365 operations across both locations.Our team conducts regular training programs on industry-leading equipment and emerging technologies, ensuring our partners stay ahead of the competition. Backed by UL fire certifications and a proven track record since our Houston location opened in 2019, we prioritize exceptional service delivery through customizable response protocols, multi-channel notifications, and specialized solutions for commercial, residential, and industrial applications.
Services
24/7 Monitoring
Fire Alarm Monitoring
Video Surveillance
Access Control
Emergency Phone Monitoring
IP Monitoring
Cellular Communicators
Dealer Billing Services
Virtual Receiver Lines
Mobile App Access
Highlights and features
- We operate two UL-listed facilities with 24/7/365 monitoring redundancy
- Our AES RF networks cover multiple Texas metropolitan areas
- We offer M2M cellular communicators with LTE-M/5G network support
- Our team conducts monthly equipment training workshops for dealers
- We provide integrated video verification with expedited police response
Associations and certifications
- Underwriters Laboratories S4676 TX (Security)
- Underwriters Laboratories B05864 TX (Fire)
Services
24/7 Monitoring
Our UL-listed central stations provide uninterrupted security and fire alarm monitoring with dual facilities operating 24/7/365. Redundant AES RF networks and LTE cellular coverage ensure reliable signal transmission across Texas. Operators follow dealer-specified response protocols for commercial, residential, and industrial clients.
Fire Alarm Monitoring
UL-certified fire alarm monitoring services meet NFPA-72 compliance standards with dual-path communication options. Our systems support Contact-ID, SIA, and dry contact inputs through M2M cellular communicators. We maintain two Texas facilities with specialized fire monitoring certifications for reliable emergency response.
Video Surveillance
Integrated video verification solutions reduce false alarms and improve police response times. Our systems support remote access to surveillance footage through web portals and mobile apps. Dealers can offer clients real-time property monitoring with customizable alert notifications for enhanced security.
Access Control
Customizable access control monitoring integrates with existing security systems for commercial properties. Our solutions support keyless entry management, perimeter security, and interior access tracking. Dealers receive tailored response protocols and remote management capabilities through our BoldNet platform.
Dealer Support
Comprehensive dealer services include cloud-based billing software, virtual receiver lines, and mobile app access. We offer monthly training workshops on equipment and monitoring technologies. Our support tools enable account management, work order scheduling, and recurring invoice generation for alarm professionals.
Questions
What security monitoring services do you offer?
We provide 24/7 alarm monitoring for fire, intrusion, access control, and emergency phone systems using redundant AES RF networks and LTE cellular communicators across Texas.
Do you support dealer billing operations?
Yes, our cloud-based billing platform handles recurring invoices, work orders, and customer communications while integrating with your existing security systems and monitoring services.
Are your monitoring services UL certified?
Our central stations hold UL certifications S4676 TX (Security) and B05864 TX (Fire) with compliance to NFPA-72 standards for fire alarm monitoring systems.
How can dealers access account information?
Dealers use our BoldNet portal and mobile app for real-time account management, including status checks, test mode adjustments, and customer information access.
Do you offer video monitoring integration?
Yes, our video verification services integrate with alarm systems to reduce false dispatches and provide clients with remote property access through secure web portals.
What training resources are available?
We conduct monthly workshops on monitoring technologies and equipment with online registration available through our dealer portal for current partners.
