Business Details
44 Years
experience
Trusted Security Monitoring Services for Alarm Dealers
Founded in 1982, USA Central Station has established itself as a leader in security monitoring services. Our commitment to innovation and quality has earned us recognition as a UL-listed central station and membership in prestigious industry organizations like ESA and CSAA. With over 75 highly trained employees, including professionals with two decades of tenure, we provide monitoring solutions for more than 100,000 homes and businesses nationwide. Our state-of-the-art technology, including the Stages SGS automation platform, ensures triple redundancy and response times where 75% of alarms are handled within 15 seconds. We specialize in partnering with alarm dealers to deliver customized solutions that combine advanced technology with personalized service. Our investment in cutting-edge systems like USADealerWeb and automated notification services demonstrates our dedication to staying ahead of industry demands.Headquartered in Port Chester, NY, with additional offices in St. Paul, MN, and Milford, CT, we maintain a national presence while preserving the personal touch that has made us a trusted partner for over 900 installation companies. Our comprehensive offerings include IVR systems, automated fax/text/email notifications, billing services, and 24/7 answering support. Through continuous collaboration with technology providers like Napco and M2M, we ensure our partners have access to the latest innovations in security monitoring. This combination of experience, technology, and personalized service positions USA Central Station as a premier choice for security monitoring solutions.
Services
Security Monitoring
Automation Systems
Notification Services
Dealer Web Access
Answering Service
Billing Service
Details
- Year established: 1982
Highlights and features
- We offer over 32 years of specialized security monitoring experience
- Our team includes certified professionals with 20+ years in the industry
- We provide 24/7 personalized customer support with 15-second alarm response times
- Our services feature triple redundancy for maximum reliability
- We partner with leading technology providers for innovative solutions
Associations and certifications
- Underwriters Laboratories (UL)
Services
Security Monitoring
Our security monitoring service provides 24/7 protection with triple redundancy systems across three geographically diverse locations. Featuring 15-second alarm response times and integration with M2M devices, our UL-listed central station uses the Stages SGS automation platform to ensure reliable monitoring for over 100,000 locations nationwide.
Automation Systems
The Stages SGS automation platform delivers secure, scripted response protocols for efficient alarm handling. Developed in partnership with USA Central Station since 2007, this system provides real-time account access, automated reporting, and integration with modern security technologies for enhanced operational efficiency.
Notification Services
Our automated notification system delivers customized alerts via text, email, or fax for immediate alarm updates. This service provides instant communication to dealers and customers while maintaining compatibility with current mobile technologies and security systems.
Dealer Web Access
USADealerWeb offers password-protected internet access to real-time account information. This platform enables dealers to manage customer data, generate reports, and control account status from any internet-connected device with secure, 24/7 availability.
Answering Service
Our professional answering service provides 24/7 call handling with trained operators who can access account information and cancel alarms when necessary. This service enhances customer satisfaction through personalized support and immediate response capabilities.
People
Tom Camarda
Account Executive
Tom Camarda serves as Account Executive for the Mid Atlantic Region, bringing extensive industry knowledge to support dealers in maximizing their security solutions and customer satisfaction.
Joyce Rosito
Account Executive
Joyce Rosito provides expert account management for the North East Region, leveraging her deep understanding of security systems to help dealers enhance their service offerings and business performance.
Cliff Thompson
Account Executive
Cliff Thompson supports dealers in the Midwest Region with comprehensive security solutions, combining technical expertise with practical business strategies to drive success for installation partners.
Questions
What security monitoring services do you offer?
We provide comprehensive security monitoring with triple redundancy systems, handling 75% of alarms within 15 seconds using advanced Stages SGS automation technology.
How do you support alarm dealers?
We offer customized solutions including USADealerWeb access, automated notifications, billing services, and 24/7 answering support for over 900 installation partners.
What technology platforms do you use?
Our Stages SGS platform provides secure automation with scripted response protocols, while our systems integrate with M2M devices and Napco Starlink radios.
How quickly do you respond to alarms?
75% of all alarms are handled within 15 seconds through our three geographically diverse central stations with triple redundancy.
Do you offer mobile access for dealers?
Yes, our USADealerWeb platform provides password-protected real-time access to account information from any internet-connected device.
What makes your service different?
We combine 32+ years of experience with cutting-edge technology and personalized service, featuring IVR systems and automated notification options.
