Business Details
47 Years
experience
Emergency
services
Your Trusted UL-Certified Monitoring Partner
Founded in 1979 by Steve Hoffman, Alarmwatch operates as a UL-certified central station monitoring service dedicated to maximizing customer lifetime value for alarm dealers. Our mission focuses on ensuring dealers benefit from long-term customer relationships through rapid dispatch, customized response protocols, and industry-leading technical support. Located in a former U.S. Air Force communications center in Central California, our infrastructure features redundant power systems and cutting-edge technology to guarantee uninterrupted service. The Customer Assistance Program (CAP) resolves 90% of routine technical calls, reducing dealer workload while maintaining brand consistency. With SIA-certified operators trained through our proprietary Central Station University program, we combine technical expertise with personalized service.Our community involvement through organizations like the California Alarm Association reflects our commitment to local engagement. Backed by 45 years of experience and continuous technological innovation, we provide seamless integration of dealer operations with monitoring services. Our low account-to-operator ratio ensures under-30-second response times and faster authority dispatch compared to larger competitors. Through acquisition assistance and a dealer referral program, we support business growth while maintaining boutique-level service quality. This combination of technical capability, operational excellence, and community focus has made us a trusted partner for dealers nationwide.
Services
Residential Monitoring
Commercial Monitoring
UL Certified Monitoring
Environmental Sensors
Internet Monitoring
Two-Way Voice
Video Verification
Online Dealer Access
Acquisition Assistance
Details
- Year established: 1979
Highlights and features
- We guarantee under-30-second response times with low account-to-operator ratios
- Our operators complete 12-module Central Station University training program
- We resolve 90% of technical calls through our Customer Assistance Program
- Our facility operates from a former Air Force communications center with redundant power
- We offer dealer referral program with recurring commission opportunities
Associations and certifications
- Underwriters Laboratories (UL)
What people say
Well-oiled machine
Top-notch technical support
Cutting-edge equipment
24/7 live answering
Seamless integration
Services
Residential Monitoring
We monitor all major residential alarm systems with customized response protocols. Our operators receive specialized training on 100+ security panel models to ensure compatibility with existing and new installations. Customers benefit from immediate assistance through two-way voice communication and video verification options.
UL Certified Monitoring
Our UL-listed central station meets strict standards for fire and burglary monitoring. This certification enables dealers to install high-security systems with confidence in our ability to handle critical situations. Regular audits ensure ongoing compliance with safety requirements.
Customer Assistance Program
Our trained operators resolve 90% of routine technical calls directly, reducing dealer workload. This includes arming/disarming assistance and zone bypass troubleshooting. The program maintains brand consistency by using dealer-specific terminology during customer interactions.
Internet Monitoring
We support modern communication methods including Bosch, Honeywell, and Total Connect systems. This eliminates landline requirements while maintaining reliable connectivity. Our infrastructure adapts to wireless technology advancements for future-proof security solutions.
Acquisition Assistance
We provide expert guidance for security dealers navigating mergers and acquisitions. Our industry contacts assist with financing, legal considerations, and operational transitions. This specialized support helps dealers expand their businesses while maintaining service quality.
Questions
What makes AlarmWatch different from other monitoring services?
Our low account-to-operator ratio ensures faster response times, and our Customer Assistance Program resolves 90% of technical calls directly.
Do you support modern alarm system technologies?
We support internet-based systems from Bosch, Honeywell, Total Connect, and other major manufacturers while maintaining backward compatibility with existing installations.
How does the technical support program benefit dealers?
Our trained operators handle routine customer inquiries directly, reducing after-hours calls to dealer technicians while maintaining brand consistency.
Are your monitoring services UL certified?
Yes, we are Underwriters Laboratories-certified for both fire and burglary monitoring with regular audits to maintain compliance standards.
What infrastructure advantages do you offer?
Our facility in a former Air Force communications center features redundant power systems and backup generators for uninterrupted service.
Do you offer business development support for dealers?
We provide acquisition assistance through industry contacts and a dealer referral program with recurring commission opportunities.
