Business Details
21 Years
experience
Emergency
services
Expert Appliance Repair in Lubbock, TX
Lubbock Appliance Repair was founded by Michael Moore, a seasoned appliance repair professional with over 15 years of industry experience. Our team specializes in diagnosing and repairing modern appliances efficiently, leveraging advanced technical knowledge and factory-trained expertise. We prioritize customer education, transparent communication, and pre-diagnostic preparation to ensure first-visit repairs whenever possible. Our 365-day warranty reflects our confidence in delivering lasting solutions.We operate with integrity, offering flexible scheduling, including after-hours and weekend appointments, and maintain rigorous standards for professionalism, including uniformed technicians and shoe covers upon request. Our commitment to excellence is reinforced through continuous training, factory certifications, and a customer-centric approach that emphasizes value and reliability.
Services
Appliance Repair
Emergency Repairs
Warranty Service
Pre-Diagnosis
Scheduled Maintenance
Details
- Year established: 2005
Highlights and features
- We offer a 365-day warranty on all repairs
- Our technicians pre-diagnose issues using factory schematics
- We provide same-day or next-day appointments
- Our team includes factory-trained professionals with engineering expertise
- We explain all repair options with no pressure approach
What people say
Quick and easy
Great service
Professional technicians
Excellent communication
Timely repairs
Services
Appliance Repair
We diagnose and fix all major household appliances using factory schematics and pre-diagnosed parts. Our technicians arrive prepared with necessary components for efficient first-visit repairs. With 15+ years of combined experience, we handle complex electronic control systems and provide transparent cost estimates before any work begins.
Emergency Repairs
Available for after-hours and weekend appointments at premium rates, our emergency repair service addresses critical appliance failures. We prioritize rapid response times while maintaining diagnostic accuracy. Customers receive clear communication about technician arrival times and repair options during non-standard hours.
Warranty Service
Our 365-day warranty covers parts and labor for qualifying repairs. If issues recur within this period, we offer either free re-repair or credit toward replacement appliances. Exclusions apply for misuse, electrical surges, and commercial use. This warranty demonstrates our confidence in repair quality and long-term customer satisfaction.
Pre-Diagnosis
We analyze appliance model numbers and symptoms before appointments to prepare accurate repair plans. This process includes reviewing technical diagrams and sourcing required parts in advance. Pre-diagnosis reduces repeat visits and ensures technicians arrive with appropriate tools and components for efficient service.
Scheduled Maintenance
Regular maintenance services extend appliance lifespans through professional cleaning and component inspection. Our engineers identify potential issues before failures occur, optimizing efficiency and performance. This service includes educational guidance for customers on proper appliance usage and care techniques.
People
Michael Moore
Owner/Operator
Mechanical Engineering graduate from Texas Tech with 15+ years in appliance repair. Former manager of family business Salem Appliance Repair since 2009. Specializes in electronic control systems and technician training. Combines academic knowledge with hands-on experience for advanced diagnostics.
Questions
What areas do you service?
We primarily serve Lubbock, Texas and surrounding areas within a 30-mile radius of our 4015 34th Street location.
Do you offer same-day appointments?
Yes, we typically provide same-day or next-day service for urgent repair needs during regular business hours.
What's included in your 365-day warranty?
Our warranty covers parts and labor for qualifying repairs. If the same issue recurs within 365 days, we'll repair it free of charge or apply credit toward replacement.
How do you handle after-hours emergencies?
We offer after-hours and weekend service at premium rates. Technicians will contact you before arrival to confirm timing and repair options.
What information should I provide before scheduling?
Please have your appliance's make and model number ready to enable pre-diagnosis and ensure we bring correct parts for first-visit repairs.
Are your technicians qualified?
Yes, all technicians receive factory training and have extensive experience with modern appliance electronics and control systems.
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