Business Details
50+ Years
experience
Emergency
services
Trusted Generator Services in Webster, MA
Bigelow Electrical has been family-owned and operated since 1914, building lasting business partnerships through high moral standards and a commitment to excellence. Our expertise in electro-mechanical systems, generator sales, and load bank testing stems from over a century of hands-on experience in solving complex power challenges. We prioritize proven leadership and technical knowledge to deliver reliable solutions for commercial and residential clients. Our 24/7 emergency repair services ensure uninterrupted power for critical operations, supported by scheduled maintenance agreements tailored to compliance requirements. With factory-trained technicians and a focus on modern backup power innovations, we serve property managers, municipalities, and homeowners across central Massachusetts.Recognized as 2025 Pulse Magazine's Best Generator Sales and Service provider in Webster, MA, our team combines generational expertise with cutting-edge technical training. We maintain industry certifications through EGSA, NEGDA, and BBB membership, ensuring adherence to the highest service standards. Client testimonials highlight our prompt response times, transparent communication, and ability to resolve generator issues ranging from obsolete parts to rodent damage. Our facility compliance testing services meet elevator inspection requirements and emergency power regulations, making us a trusted partner for both routine maintenance and urgent repairs.
Services
Generator Sales
Emergency Repair
Scheduled Maintenance
Load Bank Testing
Accreditation Testing
Generator Upgrades
Rodent Damage Repair
Obsolete Parts Replacement
Technical Support
Facility Compliance Testing
Details
- Year established: 1914
Highlights and features
- Family-owned since 1914 with generational power systems expertise
- 24/7 emergency repair services for critical power needs
- Factory-trained technicians with Kohler generator specialization
- Customized maintenance agreements for system longevity
- BBB-accredited with 4.3-star customer satisfaction rating
Associations and certifications
- Better Business Bureau
- Electrical Generating Systems Association
- New England Generator Distributors Association
What people say
Great results and service
Above and beyond
Unwavering support
Professional and seamless
Expertise and prompt repairs
Services
Generator Sales
As a certified Kohler dealer, we provide tailored generator solutions for residential and commercial needs. Our sales team matches clients with optimal backup power systems based on facility requirements. With century-long industry experience, we ensure proper sizing and installation compatibility for reliable emergency power systems.
Emergency Repair
Our 24/7 emergency repair team responds to generator failures at any hour. Certified technicians diagnose and resolve issues ranging from startup failures to radiator problems. We maintain immediate access to critical replacement parts and offer temporary power solutions during urgent repairs.
Load Bank Testing
We conduct comprehensive load bank testing to verify generator performance under simulated stress conditions. This service ensures facility compliance with emergency power regulations and identifies potential system weaknesses before actual power outages occur.
Scheduled Maintenance
Customized maintenance agreements keep generators operating at peak efficiency. Our technicians perform routine inspections, fluid checks, and component testing according to client compliance schedules. Preventive maintenance extends equipment lifespan and minimizes unexpected failures.
Accreditation Testing
We provide documentation and testing for generator systems meeting industry accreditation standards. Our services support facility compliance with elevator inspection requirements and emergency power regulations for healthcare and commercial operations.
People
Scott Bigelow
President
Third-generation leader with 30+ years in power systems. Directed company growth into standby generator specialization while maintaining family values of integrity and customer focus.
Benjamin Bigelow
Vice President
Fourth-generation executive overseeing generator division expansion. Combines field experience with modern business strategies to enhance backup power solutions and customer service protocols.
Bob O'Halloran
Generator Service Manager
Licensed electrician with 20+ years in generator diagnostics. Oversees technical training programs and ensures service team maintains factory-certified expertise in Kohler systems.
Questions
What generator services do you offer?
We provide generator sales, 24/7 emergency repair, scheduled maintenance, load bank testing, and accreditation compliance services for residential and commercial clients.
Are you available for emergency repairs?
Yes, our 24/7 emergency service includes immediate technician response, critical part availability, and temporary power solutions during urgent repairs.
Do you service older generator models?
Our technicians specialize in maintaining legacy systems, including sourcing obsolete parts and implementing modernization solutions for aging generator equipment.
What areas do you serve?
We primarily serve central Massachusetts, including Webster, Worcester, and surrounding communities for both routine and emergency power system needs.
Are you BBB accredited?
Yes, we maintain Better Business Bureau accreditation with a proven track record of resolving customer concerns promptly and transparently.
How do you handle facility compliance testing?
Our team conducts load bank testing and elevator standby generator assessments to meet regulatory requirements, providing full documentation for facility inspections.
