Business Details
40 Years
experience
Professional Carpet & Rug Cleaning Services
Assured Services has been a trusted name in professional carpet care since 1986, serving Northern Illinois with expertise and dedication. Our team combines over 70 years of collective experience with industry-leading certifications, including Master and Journeyman Cleaning Technician credentials from the IICRC. We specialize in comprehensive solutions for carpets, rugs, upholstery, and hard surfaces, utilizing state-of-the-art equipment and environmentally safe products. Our 12-step cleaning process ensures thorough results while maintaining carpet warranties, and we stand behind our work with a 100% satisfaction guarantee.With thousands of satisfied clients and a commitment to continuous education, we prioritize quality, transparency, and customer service. Our referral program rewards loyal clients, and our technicians undergo rigorous training through CleanTrust certification. We handle specialty items like Oriental rugs and offer advanced treatments for urine damage and odor removal. Our focus remains unchanged since 1986: delivering exceptional value through superior service and technical expertise.
Services
Carpet Cleaning
Oriental Rug Cleaning
Upholstery Cleaning
Spot Removal
Hard Surface Care
Details
- Year established: 1986
Highlights and features
- 70+ years combined experience with IICRC Master/Journeyman certifications
- 12-step cleaning process meets carpet warranty requirements
- 100% satisfaction guarantee on all services
- State-of-the-art equipment with eco-safe cleaning solutions
- Certified rug specialists trained through CleanTrust
Associations and certifications
- International Institute of Cleaning and Restoration Certification (IICRC)
What people say
Exceptional results
Professional staff
Warranty-safe process
Reliable service
Effective odor removal
Services
Carpet Cleaning
Our 12-step carpet cleaning process combines advanced truck-mounted extraction with pH-balanced solutions. Technicians use 180-190F water temperatures to remove deep soil while preserving carpet warranties. The system prevents over-wetting through precision regulation, ensuring faster drying and no sticky residues.
Oriental Rug Cleaning
Specialized facility cleaning for fine rugs using controlled drying environments. Process includes dry soil removal, pH-specific shampooing, and fringe restoration. Certified technicians handle delicate fibers with CleanTrust-approved methods, preserving value and extending rug lifespan through proper maintenance.
Upholstery Cleaning
Comprehensive cleaning for natural and synthetic upholstery fabrics. Our preconditioning and extraction process removes embedded soils while protecting fabric integrity. Technicians test materials first, then apply appropriate solutions to maintain colorfastness and fiber structure during deep cleaning.
Spot Removal
Professional-grade spotting techniques address immediate spills and set stains. Our protocol includes proper blotting methods, solution testing, and multi-step removal processes. Technicians use specialized agents for challenging substances like pet urine and red wine while preventing fiber damage during stain elimination.
Hard Surface Care
Advanced cleaning and sealing for tile, grout, and natural stone surfaces. Our process involves thorough inspection, pH-appropriate cleaning, and protective sealing to maintain appearance and durability. Technicians address specific material needs while preserving surface integrity through proper maintenance techniques.
People
Ken Brown
Co-Founder
Co-founded Assured Services in 1986 with $175 and a commitment to quality. Over 35 years of hands-on experience in carpet care systems and technician training. Established industry standards through continuous education and certification programs.
Al Gozzola
Co-Founder
Co-founded Assured Services in 1986, focusing on operational systems and client relations. Developed the company's 12-step cleaning methodology and referral reward program. Maintained strict quality control standards across thousands of service calls over three decades.
Questions
What services does Assured Services offer?
We provide carpet cleaning, rug cleaning, upholstery cleaning, drapery cleaning, hard surface care, spot removal, and odor treatment services for residential and commercial clients.
How are your technicians trained?
All technicians hold IICRC certifications in multiple disciplines, including carpet, upholstery, and water damage restoration. They complete ongoing education through CleanTrust and industry conventions.
Do you guarantee your work?
Yes, we offer a 100% satisfaction guarantee. If any issue remains unresolved after service, we'll return to address it at no additional charge.
How often should carpets be professionally cleaned?
Most manufacturers recommend annual cleaning. High-traffic areas or homes with pets may require more frequent service to maintain warranties and indoor air quality.
Can you handle specialty rug cleaning?
Our Rug Resort facility specializes in Oriental and specialty rugs. We use controlled environment cleaning with methods appropriate for delicate fibers and dyes.
What payment options are available?
We accept major credit cards, checks, and cash. Financing options are available for large commercial projects. Referral discounts apply to future service credits.
