Business Details
13 Years
experience
Your Trusted Partner for Relocation and Downsizing Solutions
Founded in 2013, Family Matters specializes in relocation, downsizing, and transition support for families, seniors, and collectors in the San Francisco Bay Area. With over 25 years of collective experience, our team provides junk hauling, professional organizing, estate sales, and full-service moving solutions tailored to clients' emotional and logistical needs. We prioritize compassion, efficiency, and sustainability by donating 90% of recovered items to local nonprofits and families in need. Our founder, Kim Falahati, combines her background in psychology and event planning to offer personalized support, including senior transitions, divorce-related moves, and post-loss estate management.Operating across San Joaquin, Contra Costa, Alameda, Napa, and San Francisco counties, we maintain a hands-on approach with four dedicated teams and five trailers to complete most projects within seven days. Recognized by local chambers of commerce and realtor associations, we emphasize transparency, one-point billing, and stress-free execution for every client.
Services
Junk Hauling
Move Management
Professional Organizing
Estate Sales
Donation Services
Details
- Year established: 2013
Highlights and features
- 25+ years of experience in senior and family transition support
- One company manages your entire relocation, donation, and cleanup process
- Compassionate approach developed through founder's personal caregiving experience
- Certified Life Coach-led organizing services for emotional transitions
- Serves 5 Bay Area counties with 28-foot hauling capacity
What people say
Stress-free transitions
Compassionate support
Efficient estate sales
Professional organizers
Reliable service
Services
Junk Hauling
Our junk hauling service removes household items, construction debris, and yard waste using 28-foot trailers. We donate 90% of recovered items to local nonprofits while providing tax receipts for donors. Serving Bay Area homes and estates.
Move Management
We coordinate full-service moves including packing, transportation, and setup. Our team handles senior transitions, divorce-related relocations, and post-loss estate moves with emotional support and logistical expertise across five counties.
Professional Organizing
Certified organizers create customized systems for home and small business organization. Services include unpacking, closet systems, and productivity solutions with optional hourly or discounted package rates available.
Estate Sales
Full-service estate sales including item research, professional staging, and multi-platform marketing. We handle complete home clearances, coordinating donations and junk removal while maximizing client returns.
Donation Services
We facilitate tax-deductible donations of furniture, clothing, and household goods to local charities. Our team separates and delivers items to shelters, pet rescues, and family support organizations across the Bay Area.
People
Kim Falahati
Founder & CEO
Kim founded Family Matters in 2013 after personal experience caring for aging parents. With psychology and early childhood development background, she combines emotional support with logistical expertise for family transitions.
Questions
What areas do you service?
We serve San Joaquin, Contra Costa, Alameda, Napa, and San Francisco counties with teams in Danville, Pleasanton, Walnut Creek, and surrounding Bay Area communities.
How quickly can you complete a job?
Most projects finish within 5-7 days using our five trailers, including full home cleanouts, moves, and estate sales preparations.
Do you handle senior relocations?
Yes, we specialize in senior transitions including downsizing, assisted living moves, and estate management with compassionate, experienced support.
What happens to donated items?
We donate 90% of recovered items to local nonprofits, shelters, and families in need, providing tax receipts for all charitable contributions.
Can you help with organizing?
Our certified organizers create customized systems for home and business organization, offering hourly rates and discounted monthly packages.
Are you insured?
Yes, we are fully insured and bonded with 25+ years of experience in relocation and transition services.
