Business Details
36 Years
experience
Emergency
services
Trusted Commercial HVAC and Kitchen Equipment Repair Services
Since 1990, Rice Equipment Service has been a trusted provider of commercial kitchen equipment and HVAC repair services in Springfield, Missouri. As a family-owned and operated business, we combine over three decades of industry experience with certified technicians to deliver reliable, 24/7 emergency solutions for restaurants and commercial food industry professionals. Our team specializes in preventative maintenance, warranty repairs, and installations, ensuring minimal downtime and maximum efficiency for clients. We pride ourselves on using high-quality tools and materials while maintaining a 100% guarantee on all work performed.With manufacturer certifications from brands like Welbilt and Henny Penny, we handle everything from walk-in freezers to HVAC systems. Our commitment to prompt service, transparent communication, and tailored maintenance programs has made us a regional leader in commercial equipment support. We serve clients across Missouri with a focus on Springfield, offering both scheduled and emergency services to keep operations running smoothly.
Services
HVAC Repair
Kitchen Equipment Installation
Preventative Maintenance
Emergency Service
Warranty Repairs
Details
- Year established: 1990
Highlights and features
- We offer 24/7 emergency repair services for commercial kitchens and HVAC systems.
- Our technicians are manufacturer-certified for brands like Welbilt and Henny Penny.
- We provide preventative maintenance programs to reduce equipment downtime.
- Our team has over 30 years of experience in commercial equipment repair.
- We handle warranty claims and manufacturer paperwork on your behalf.
Associations and certifications
- Welbilt
- Henny Penny
- Amana
- Manitowoc
What people say
24/7 emergency service
Certified technicians
Prompt repairs
Manufacturer expertise
Reliable maintenance
Services
HVAC Repair
Our certified technicians provide emergency and scheduled HVAC repairs for commercial properties. We diagnose system inefficiencies, replace faulty components, and ensure optimal temperature control for customer and employee comfort. With over 30 years of experience, we handle all system sizes and brands.
Kitchen Equipment Installation
We install commercial kitchen equipment including ranges, refrigeration units, and specialty appliances. Our team ensures proper setup, disposal of old units, and compliance with operational standards. We recommend energy-efficient replacements when repairs become cost-prohibitive.
Preventative Maintenance
Customized maintenance programs reduce emergency breakdowns by addressing potential issues proactively. Our technicians inspect equipment performance, clean components, and optimize systems during scheduled visits to extend equipment lifespan and maintain warranty validity.
Emergency Service
Available 24 hours a day, our rapid-response team addresses critical equipment failures. Most emergency calls receive service within 24 hours, minimizing business disruption for restaurants and commercial clients experiencing HVAC or kitchen equipment failures.
Warranty Repairs
As a certified Welbilt and Henny Penny service provider, we handle warranty claims for commercial equipment. We verify warranty status, coordinate manufacturer approvals, and complete repairs using authorized parts and procedures to maintain coverage validity.
People
Jackie Rice
President
Jackie Rice leads daily operations with over 30 years of industry experience. She oversees technician training and ensures adherence to manufacturer standards while maintaining the company's family-owned values.
Neal Unverferth
Service Manager
Neal Unverferth manages service dispatch and technician coordination. With extensive technical expertise, he ensures timely responses and quality control for all repair and installation projects.
Russ Tupper
Parts Manager
Russ Tupper oversees parts inventory and procurement. He ensures availability of critical components for rapid repairs while maintaining relationships with major equipment manufacturers for warranty compliance.
Mike Cotter
Service Coordinator
Mike Cotter schedules maintenance and repair services. He acts as primary client contact for service requests, coordinating 24/7 dispatch and tracking service completion timelines.
Ashley Meier
Accounting/Finance
Ashley Meier manages financial operations including billing, warranty claims processing, and client payment coordination. She ensures transparent pricing and handles financing inquiries for equipment upgrades.
Questions
What commercial equipment do you repair?
We repair all major kitchen equipment including ovens, fryers, refrigeration units, coffee systems, and HVAC systems for commercial properties.
Do you offer emergency service outside regular hours?
Yes, our 24/7 emergency service responds to critical equipment failures at any time, including nights and weekends.
Can you handle manufacturer warranty claims?
As a certified Welbilt and Henny Penny service provider, we process warranty claims and complete authorized repairs.
What areas do you serve?
We primarily serve Springfield, Missouri and surrounding areas in Southwest Missouri for commercial equipment needs.
Do you provide preventative maintenance programs?
Yes, we create customized maintenance schedules to reduce breakdowns and extend equipment lifespan for commercial kitchens.
How quickly can you respond to service requests?
Most emergency calls receive service within 24 hours, with priority given to critical equipment failures affecting operations.
