Business Details
46 Years
experience
Trusted Appliance Repair Services in Tucson, AZ
Authorized Technical Service has been a trusted name in appliance repair since our founding in 1980. Our mission has always been to revolutionize the way major appliances are handled and repaired, serving Tucson, AZ, and Southeast Arizona with dedication. With over 40 years of experience, we have grown from a small company into a leading service provider, maintaining an A+ rating with the Better Business Bureau. As a veteran, woman, and family-owned business, we prioritize community ties and service excellence. Our team of technicians averages 15 years of experience, undergoing rigorous factory training and background checks to ensure reliable service.We offer bilingual support and a 10% discount for active military, first responders, and teachers. Our commitment to quality is reflected in our 90-day guarantee on parts and labor, and we pride ourselves on addressing appliance issues with transparency and professionalism. From dishwashers to refrigerators, our comprehensive repair services cater to both residential and commercial clients. Our longevity in the industry speaks to our expertise, reliability, and unwavering focus on customer satisfaction. We serve diverse communities including Tucson, Maricopa, Casa Grande, and Tombstone, ensuring accessible, high-quality repairs for all.
Services
Dishwasher Repairs
Refrigerator Repairs
Oven Repairs
Washer & Dryer Repairs
Microwave Repairs
Vent Hood Repairs
Trash Compactor Repairs
Smart Appliance Repairs
Details
- Year established: 1980
Highlights and features
- 40+ years of experience in appliance repair since 1980
- Maintain an A+ rating with the Better Business Bureau
- Offer a 10% service call discount for military and first responders
- Provide bilingual service for diverse customer needs
- Veteran, woman, and family-owned with community roots
Associations and certifications
- Better Business Bureau
What people say
Reliable repairs
Knowledgeable technicians
90-day guarantee
Transparent pricing
Community commitment
Services
Dishwasher Repairs
We diagnose and fix all dishwasher issues including leaks, motor problems, and control board failures. Our technicians use genuine parts and provide a 90-day guarantee. Common repairs include pump replacements, door seal fixes, and spray arm maintenance to restore efficient operation.
Refrigerator Repairs
Our team addresses cooling issues, ice maker malfunctions, and compressor problems. We repair door seals, defrost systems, and thermostat components. Regular maintenance services prevent breakdowns and extend appliance lifespan while ensuring energy efficiency.
Oven & Stove Repairs
We fix heating elements, igniters, and control panels for ovens, stoves, and ranges. Our technicians handle gas leaks, burner issues, and temperature calibration. Safety checks ensure proper ventilation and prevent hazards during cooking operations.
Washer & Dryer Repairs
Our services include drum alignment, pump replacements, and heating element fixes. We clean vents, repair thermostats, and balance loads to prevent mechanical stress. Regular maintenance improves efficiency and prevents fire hazards from lint buildup.
Microwave Repairs
We address heating failures, turntable malfunctions, and sparking issues. Technicians repair door switches, magnetrons, and control boards. Regular maintenance extends appliance lifespan and ensures safe, efficient meal preparation.
People
Brian Jarratt
Owner
Brian Jarratt co-owns ATS with his wife Celia. A veteran with over 20 years in appliance repair, he ensures operational excellence and customer satisfaction across Southeast Arizona.
Celia Jarratt
Owner
Celia Jarratt co-founded ATS with her husband Brian. As a woman business owner, she focuses on community engagement and maintaining the company's A+ BBB-rated service standards.
Marty
Operations Manager
Marty oversees daily operations at ATS, managing technician schedules and service quality. With 15+ years at the company, he ensures efficient service delivery across all customer locations.
Leopoldo
Service Manager
Leopoldo manages field technicians and complex repair cases. His 18 years of experience with ATS ensures technical excellence and adherence to factory training standards for all appliance repairs.
Bob
Area Supervisor
Bob supervises repair operations in western Arizona regions. With a decade of service, he coordinates teams to maintain ATS's 90-day warranty standards and customer satisfaction metrics.
Questions
What areas does ATS serve for appliance repair?
We serve Tucson, Maricopa, Casa Grande, Tombstone, and surrounding areas in Southeast Arizona with appliance repair services.
Do you offer emergency appliance repair services?
While we don't provide 24/7 emergency services, we prioritize urgent cases during regular business hours and offer same-day scheduling when possible.
What types of appliances do you repair?
We repair all major home appliances including dishwashers, refrigerators, ovens, washers, dryers, microwaves, and smart appliances.
Do you provide warranties on your repairs?
Yes, we offer a 90-day guarantee covering both parts and labor for all our appliance repair services.
Are your technicians certified and trained?
All our technicians undergo factory training and background checks, with an average of 15 years' experience in appliance repair.
Do you offer discounts for specific groups?
We provide a 10% service call discount for active military personnel, first responders, and teachers as a community service benefit.
Reviews (2)
Ryan Burger
Sep 29, 2018
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We just moved to Tucson with a brand new washer in the original shipping crate. Opened it up and plugged it in to find out the tub was cracked. We.
Brandi Hill
Apr 19, 2018
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Wally was so amazing. I don't think I can rave enough about him. He was super friendly and extremely knowledgeable! Highly recommended!
