Business Details
40 Years
experience
Emergency
services
Professional Carpet & Restoration Services in TN & AL
Founded in 1986, Personal Touch Carpet Care Carpet Care has dedicated over three decades to delivering exceptional cleaning and restoration services. Our team holds 18 industry certifications, including Master Fire and Smoke, Master Textile Cleaning, and Master Water Restorer designations, ensuring unparalleled expertise in every project. Recognized internationally as the First International Spot Removal Champions, we combine advanced equipment with ethical business practices to serve residential and commercial clients across Tennessee and Alabama.With an A+ BBB rating and multiple Torch Awards for Marketplace Ethics, we prioritize transparency, offering written estimates and 24/7 emergency response. Our commitment to innovation and customer satisfaction has earned us trust from local communities and national organizations alike.
Services
Carpet Cleaning
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Upholstery Cleaning
Air Duct Cleaning
Ceramic Tile Cleaning
Spot Dye Repair
Hardwood Floor Refinishing
Details
- Year established: 1986
Highlights and features
- We offer 24/7 emergency response for water and fire damage restoration
- Our team holds 18 industry certifications including Master Textile Cleaning and Water Restoring
- We provide written estimates with no hidden fees or price switching
- Awarded Torch Awards for Marketplace Ethics in both Tennessee and Alabama
- A+ rating with the Better Business Bureau since 2000
Associations and certifications
- Better Business Bureau
- Institute of Inspection, Cleaning and Restoration Certification (IICRC)
What people say
Most outstanding cleaning ever
Prompt emergency response
Expertise in water damage
Ethical business practices
Award-winning service
Services
Carpet Cleaning
Our van-mounted steam extraction system delivers superior carpet cleaning results by removing embedded soil and bacteria. With four cleaning methods available, we follow manufacturer recommendations for optimal fiber care. Our certified technicians use pH-balanced solutions that won't leave sticky residues, ensuring healthier indoor environments and extended carpet lifespan.
Water Damage Restoration
Certified specialists handle emergency water extraction using industrial equipment that removes 100+ gallons per hour. We employ thermal imaging to detect hidden moisture and utilize commercial dehumidifiers for complete structural drying. Our 24/7 response team specializes in restoring properties after plumbing failures, appliance leaks, and natural disasters.
Mold Remediation
Thermal imaging identifies moisture sources causing mold growth in walls and HVAC systems. We implement containment protocols before removing contaminated materials and applying antimicrobial treatments. Our remediation process follows EPA guidelines to eliminate mold at its source while preventing cross-contamination in residential and commercial properties.
Fire Damage Restoration
Certified master restorers provide 24/7 fire damage remediation using specialized equipment for soot removal and odor neutralization. We coordinate with insurance providers while handling content cleaning, structural repairs, and air quality restoration. Our team specializes in preserving historic buildings and valuable possessions after fire incidents.
Upholstery Cleaning
Certified technicians perform fabric analysis before applying appropriate cleaning methods for upholstery. We use gentle yet effective solutions that maintain fabric integrity while removing soils and stains. Our process includes protective treatments to extend furniture lifespan while maintaining manufacturer warranties.
People
David Sanders
President and CEO
Certified master cleaner with 35+ years experience in carpet care and restoration. Holds three master certifications and has won international spot removal championships. Recipient of multiple Torch Awards for ethical business practices.
Alesia Sanders
Secretary and Partner
30-year veteran in customer service with Heartbeat Award recognition. Manages daily operations and client relations while supporting restoration projects. Key liaison between company and insurance providers.
Questions
What cleaning methods do you use for carpets?
We use four methods including van-mounted steam extraction, the preferred method by carpet manufacturers for deep cleaning.
Do you offer emergency restoration services?
Yes, we provide 24/7 emergency response for water and fire damage restoration with immediate on-site assessment.
Are your technicians certified?
Our team holds 18 industry certifications including Master Textile Cleaner, Water Restorer, and Fire & Smoke specialist designations.
How do you handle mold remediation?
We use thermal imaging to locate moisture sources, implement containment protocols, and follow EPA guidelines for safe mold removal and prevention.
What areas do you service?
We serve residential and commercial clients throughout Tennessee and Alabama with prompt response times.
Can you restore water-damaged hardwood floors?
Yes, our dust-free recoating system removes moisture and acrylic buildup while restoring wood floors to original condition.
