Business Details
28 Years
experience
Emergency
services
Your Trusted Restoration Partner in Santa Rosa
Founded in 1998, Pacific Carpet Cleaning & Restoration is a locally owned and operated business serving Santa Rosa, California. Our husband-and-wife leadership team brings over 25 years of combined industry experience to every project, utilizing state-of-the-art equipment and trained professionals to deliver exceptional results. We specialize in emergency response for fire, water, and mold damage while maintaining a strong commitment to community service as a Sonoma County Strong business.Our approach combines technical expertise with personalized service, working directly with insurance providers to maximize coverage for residential and commercial clients. Safety, honesty, and transparency form the foundation of our operations, ensuring clients receive reliable solutions tailored to their specific needs.
Services
Carpet Cleaning
Smoke Damage
Water Restoration
Mold Remediation
Pack-Out Services
Details
- Year established: 1998
Highlights and features
- We have over 25 years of local experience in restoration services
- Our team uses state-of-the-art equipment for all projects
- We coordinate directly with insurance companies for client convenience
- Sonoma County Strong certified for community resilience
- Committed to safety and transparency in every job
What people say
Very responsive
Professional handling
Top-notch quality
Excellent reputation
Pleased with work
Services
Carpet Cleaning
Our carpet cleaning service utilizes advanced equipment to remove deep-seated dirt, stains, and odors from residential and commercial carpets. We employ eco-friendly cleaning solutions that protect fibers while restoring freshness. Specialized treatments include upholstery cleaning, area rug restoration, and tile/grout cleaning for comprehensive property maintenance.
Smoke Damage
Smoke damage restoration follows a 7-step process starting with damage assessment and structural protection. Our team handles content pack-out, soot removal, and odor elimination using ozone machines. We coordinate with insurance providers while prioritizing rapid response to minimize long-term damage from fire incidents.
Water Restoration
Water damage services include emergency extraction, structural drying, and mold prevention. Using thermal imaging and moisture meters, we identify hidden water sources. The process involves equipment monitoring to meet IICRC standards, with insurance coordination for residential and commercial claims.
Mold Remediation
Our mold remediation process includes air quality testing, containment zones, and HEPA vacuuming. We follow a 5-step protocol to eliminate existing growth and prevent recurrence through humidity control solutions. Services address both visible mold and hidden spore contamination in residential properties.
Pack-Out Services
Pack-out services involve careful inventory, transportation, and storage of belongings during restoration. We use specialized cleaning systems for smoke-damaged items and maintain secure on-site storage facilities. The process includes professional cleaning and safe return of possessions post-restoration.
People
Shane Vogel
Co-Founder
Co-founder with 25+ years of restoration experience, Shane oversees operations and technical training. He ensures all projects meet industry standards while maintaining community partnerships.
Lacey Vogel
Co-Founder
Co-founder Lacey manages client relations and insurance coordination. With two decades of service experience, she focuses on customer satisfaction and community outreach initiatives.
Questions
What emergency services do you offer?
We provide 24/7 emergency response for water damage, fire restoration, and mold remediation with rapid on-site assessment and mitigation.
How do you work with insurance companies?
We coordinate directly with adjusters to document damage, advocate for coverage, and streamline claims processing for residential and commercial policies.
What carpet cleaning methods do you use?
We employ truck-mounted extraction systems and eco-friendly solutions for deep cleaning, including Teflon protection application for stain resistance.
Can you restore water-damaged structures?
Yes, using moisture detection equipment and industrial drying systems to restore buildings to pre-loss condition following IICRC standards.
How do you handle mold infestations?
Our process includes containment, HEPA vacuuming, antimicrobial treatment, and humidity control solutions to eliminate mold and prevent recurrence.
