Business Details
Emergency
services
Emergency Damage Restoration Services in Rochester, NY
Shield Restoration Services is a local, woman-owned business based in Rochester, NY, specializing in emergency restoration services. We offer around-the-clock support with a personal touch for those facing unexpected home or business damage. Led by professionals trained in emergency response, our company is dedicated to delivering quality work, compassionate care, and efficient service in crisis situations. Serving the greater Rochester area, including Syracuse and Buffalo, we offer a reliable and prompt response with a team of skilled service people and restoration specialists. Our services include hoarding cleanup and restoration, trauma and crime scene remediation, water damage repair, mold removal, real estate preparation, and decontamination.Our team ensures that your worst day is met with our best support, guiding you through the restoration process with genuine compassion and expertise. Shield is a family-operated business founded by Ashley and Justin, who employ active and retired emergency responders to help customers move past their crisis. Ashley, the owner, personally answers calls and works directly with clients, their families, and insurance companies to manage restoration from start to finish. We back the blue, employing emergency responders as part of our team, and support our community heroes. Your worst day will be met by Ashley at her besthelping people in need with integrity and expertise.
Services
Hoarding Cleanup
Trauma Remediation
Water Damage Repair
Mold Removal
Real Estate Preparation
Decontamination
Aging in Place Modifications
Contractor Completion
Details
- Year established: 2025
Highlights and features
- We provide 24/7 emergency response for urgent restoration needs.
- Our team includes active and retired emergency responders with specialized training.
- We work directly with insurance companies to streamline claims processes.
- We offer personalized support from owner Ashley for every client interaction.
- Our services combine technical expertise with compassionate care for crisis situations.
What people say
AMAZING job
Compassionate care
Sympathetic team
Efficient work
Fair pricing
Services
Hoarding Cleanup
We provide compassionate hoarding cleanup services, including mass clutter removal, unsanitary waste disposal, and rental property refreshers. Our team approaches each situation with patience and discretion, helping clients reclaim safe, functional living spaces. Clients praise our ability to transform overwhelming environments into organized, habitable areas while respecting their emotional needs.
Trauma Remediation
Our trauma cleanup services address bio-hazardous materials and crime scenes with professional, respectful handling. We operate 24/7 to remediate affected areas, prioritizing client privacy and emotional well-being. Using specialized protocols, we ensure thorough decontamination and restoration to provide closure and safety for families in crisis.
Water Damage Repair
We offer comprehensive water damage solutions, from extraction and drying to structural repairs. Our process includes identifying moisture sources, creating action plans, and restoring properties to pre-damage condition. Clients report improved indoor air quality and structural integrity after our technicians address water intrusion issues promptly.
Mold Removal
Our mold removal services identify and eliminate mold infestations while addressing moisture sources. We combine thorough remediation with repairs to prevent recurrence, protecting property value and occupant health. Clients appreciate our focus on resolving root causes rather than temporary fixes for long-term safety.
Aging in Place Modifications
We customize homes for accessibility, safety, and medical needs to support independent living. Our modifications include installing safety features and adapting spaces for medical equipment. Clients value our ability to create secure environments that allow loved ones to remain in familiar surroundings with dignity.
People
Ashley
Owner
Ashley founded Shield Restoration Services to combine her passion for helping others with emergency response expertise. She personally manages client interactions, working with insurance companies and families to guide restoration projects from start to finish. Her commitment to compassionate service drives the company's 24/7 availability and personalized approach.
Justin
Co-Founder
Justin, a career police officer, co-founded Shield with Ashley to leverage emergency response skills in property restoration. He contributes operational expertise and supports team development, ensuring services align with crisis management best practices. His background in law enforcement informs the company's focus on safety and professionalism.
Questions
What emergency services do you offer?
We provide 24/7 hoarding cleanup, trauma remediation, water damage repair, mold removal, and decontamination services for residential and commercial properties in the Rochester, Buffalo, and Syracuse areas.
How quickly can you respond to emergencies?
Our team dispatches immediately for urgent situations, offering same-day service for critical restoration needs across all service areas.
Do you work with insurance companies?
Yes, we collaborate directly with insurance providers to streamline claims processes and ensure proper documentation for covered restoration services.
What makes your team qualified for trauma cleanup?
Our technicians include active and retired emergency responders trained in bio-hazard remediation, following strict safety protocols for trauma and crime scene cleanup.
Can you help with property preparation for sale?
We offer real estate preparation services, including deep cleaning, repairs, and staging support to maximize property value for home sellers and agents.
Do you handle unfinished contractor projects?
Yes, we complete abandoned or incomplete restoration projects, ensuring quality workmanship and proper finishing for properties left in progress by other contractors.
Reviews (2)
Deb Barr
Jul 14, 2017
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Brian and his crew were fantastic. In a difficult time for our family they were compassionate and professional in their interactions with us, always available for questions and assistance as we went through the steps of our restoration process. We cannot commend or thank them enough, and their work is top notch.
Carla Kraemer
Oct 22, 2016
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Big shout out to the team from Shield Restoration who installeded three new exterior doors. The workers are exceptionally professional. Ow ner on site to check on progress and help trouble shoot. The team was very respectful of my property. Kept informed throughout the entire process. Would highly recommend them and will hire them again for a future projects.
