Business Details
50+ Years
experience
Reliable Municipal Water Services in Whitehall, PA
Whitehall Township Authority has been the trusted provider of essential water services to Whitehall Township and North Whitehall Township since 1947, delivering high-quality groundwater to over 13,700 residents through a robust infrastructure network. Our team of dedicated professionals is committed to maintaining system reliability, transparency, and community engagement through regular public meetings, comprehensive water quality reporting, and customer-focused billing solutions. With decades of collective experience managing municipal water distribution systems, we implement industry-standard protective measures while prioritizing public health and environmental stewardship.The Authority's infrastructure includes advanced metering systems and groundwater sourcing facilities maintained to rigorous operational standards. We maintain full compliance with regulatory requirements through annual reporting and public disclosure of service rates, quality metrics, and financial transparency documents. Our board meetings held monthly at our Schadt Avenue facility demonstrate our commitment to open governance and direct community engagement regarding water resource management decisions.
Services
Water Distribution
Meter Management
Quality Testing
Billing Services
Infrastructure Maintenance
Details
- Year established: 1947
Highlights and features
- We have provided essential water services to the community since 1947
- Our infrastructure maintains strict water quality standards through regular testing
- We offer transparent billing with multiple payment options including ACH
- Our board holds monthly public meetings for community engagement
- We provide detailed annual water quality reports for public review
Services
Water Distribution
Our water distribution system delivers high-quality groundwater to 2,909 connections across Whitehall Township and North Whitehall Township. The infrastructure includes modern metering systems and distribution networks maintained to strict safety standards. We ensure continuous service through regular maintenance and emergency response protocols.
Meter Management
We provide comprehensive meter management including installation, maintenance, and replacement of water meters and reading devices. Customers are responsible for protecting meters from damage while we ensure accurate measurement and billing. Replacement services require purchase through our office with professional installation.
Quality Testing
Annual water quality reports document comprehensive testing for contaminants and safety standards compliance. Our groundwater source undergoes regular analysis to maintain public health protections. Test results and safety documentation are publicly available through our reporting system.
Billing Services
We offer multiple billing options including ACH auto-pay, credit/debit card payments, and traditional payment methods. Our system includes reminder notices and payment plans for delinquent accounts. Commercial and residential customers receive tailored billing schedules with detailed statements.
Infrastructure Maintenance
Our maintenance programs cover system upgrades, leak detection, and infrastructure improvements to ensure reliable service. Groundwater sourcing facilities and distribution networks receive regular attention to prevent service disruptions. Emergency repair protocols minimize service interruptions during critical situations.
Questions
What payment methods do you accept for water bills?
We accept ACH auto-pay, cash, checks, money orders, and credit/debit cards through our online portal or office payments.
How are water rates determined?
Rates are based on meter size with minimum charges applying regardless of usage, as established by our board resolutions.
What happens if my payment is late?
Late payments trigger reminder notices and potential service termination after specific delinquency periods with associated fees.
How can I check water quality information?
Annual water quality reports are available on our website documenting testing results and safety compliance data.
What are customer responsibilities for water service?
Customers maintain service laterals and internal plumbing, protect meters from damage, and ensure proper payment arrangements.
