Business Details
50+ Years
experience
Emergency
services
Trusted Water Treatment Services in Mebane, NC
Orange-Alamance Water System was established in 1965 as a non-profit membership corporation dedicated to providing reliable water services to rural communities in Orange and Alamance counties. Our organization began serving customers in 1968 and has grown to support 3,811 customers through diverse water sources including Corporation Lake, four wells, and purchased water from the City of Burlington via the Town of Haw River. Governed by a nine-member Board of Directors elected annually, we maintain transparent operations with monthly public meetings held at our Mebane, North Carolina headquarters.Our team of experienced professionals manages water treatment, distribution, and emergency response services while adhering to strict quality standards documented in annual water quality reports. We prioritize community needs through water conservation initiatives and drought response planning while maintaining modern billing systems and 24/7 emergency support for critical water issues.
Services
Water Treatment
Water Supply
Conservation Tips
Emergency Repairs
Quality Testing
Details
- Year established: 1965
Highlights and features
- We operate as a non-profit membership corporation focused on community needs
- Our board includes locally elected directors governing water policies
- Multiple water sources ensure reliable supply during drought conditions
- 24/7 emergency response for water quality and infrastructure issues
- Transparent billing with documented payment policies and procedures
Services
Water Treatment
Our water treatment process ensures safe, clean drinking water through modern purification methods. We maintain strict quality standards documented in annual water quality reports. The system sources water from Corporation Lake, four wells, and regional suppliers to meet community needs.
Water Supply
We provide reliable water distribution to 3,811 customers across rural Orange and Alamance counties. Our infrastructure includes multiple water sources and backup systems for drought conditions. The service connects residential and commercial properties through established water lines.
Emergency Repairs
Emergency water service repairs are available after business hours for critical issues. Our system handles water quality concerns, pressure problems, and main breaks. Customers should contact the designated emergency number for immediate assistance outside regular office hours.
Conservation Tips
We offer water conservation guidance to help customers use resources efficiently. Educational materials include drought response strategies and best practices for reducing consumption. These initiatives support sustainable water management during peak demand periods.
Quality Testing
Regular water quality testing ensures compliance with safety regulations. Annual drinking water reports document test results and treatment processes. Our system maintains transparency through publicly available quality assurance documentation dating back to 2011.
People
Wayne Pore
Manager
Wayne Pore oversees daily operations of Orange-Alamance Water System with over 20 years of water management experience. He leads the team in maintaining reliable service and implementing infrastructure improvements across the service area.
Maria Whitmore
Office Manager
Maria Whitmore manages administrative operations and customer service for Orange-Alamance Water System. With extensive experience in utility billing and member relations, she ensures efficient office functions and policy implementation.
Dale Hamby
Water Treatment Plant Manager
Dale Hamby supervises water treatment operations with technical expertise in purification systems. He maintains quality standards through regular testing and process optimization, ensuring safe drinking water for all customers.
Ethan Gartin
Engineer
Ethan Gartin provides engineering solutions for water system infrastructure and expansion projects. His technical knowledge supports long-term planning and maintenance of distribution networks serving rural communities.
Faye Metcalf
President
Faye Metcalf serves as Board President guiding policy decisions for Orange-Alamance Water System. As an elected director, she represents member interests in setting rates, approving projects, and ensuring transparent governance.
Questions
What areas do you serve?
We serve rural areas of Orange and Alamance counties including Mebane and Haw River communities.
How can I pay my bill?
Pay online using credit/debit card through our secure payment portal during regular business hours.
What emergency services are available?
Call (919) 732-7812 after hours for water quality, pressure, or main break emergencies.
Where does your water come from?
Our sources include Corporation Lake, four wells, and purchased water from Burlington through Haw River.
When are office hours?
Administrative office hours are 8:00 AM - 5:00 PM Monday-Friday only.
How are rates determined?
Rates are approved by our elected Board of Directors and detailed in official policy documents.
