Business Details
Your Trusted Water Treatment Provider in Kinston, NC
North Lenoir Water Corporation (NLWC) is a member-owned nonprofit water utility dedicated to delivering high-quality potable water across northern Lenoir County and adjacent regions. Governed by a nine-member elected Board of Directors, we operate within the Central Coastal Plain Capacity Use Area, sourcing water from sustainable aquifers while adhering to state-mandated conservation regulations. Our infrastructure includes 420 miles of pipeline, 13 wells, and 3.575 million gallons of storage capacity, serving approximately 15,000 residents.Since 2008, our partnership with the Neuse Regional Water and Sewer Authority has ensured long-term water sustainability through surface water treatment. We maintain strict compliance with environmental standards while providing 24/7 service reliability, transparent billing options, and community-driven resource protection initiatives.
Services
Water Treatment
Pipeline Maintenance
Well Management
Storage Tanks
Customer Service
Highlights and features
- We maintain 420 miles of water distribution infrastructure with 99.8% service reliability
- Our aquifer recovery program restored groundwater levels after 2008 withdrawal restrictions
- 24/7 emergency response team available for critical water system issues
- Transparent billing with multiple payment options including bank draft and phone payments
- Community-owned nonprofit structure ensures reinvestment in local water infrastructure
Services
Water Treatment
Our surface water treatment plant on the Neuse River provides sustainable drinking water through advanced filtration systems. This service ensures compliance with all state and federal safety standards while maintaining aquifer levels. Customers benefit from consistent water quality and long-term resource protection.
Pipeline Maintenance
Regular maintenance of 420 miles of distribution pipelines prevents leaks and ensures efficient water delivery. Our team uses modern detection technology to identify and repair issues proactively. This service maintains system integrity and minimizes service disruptions for residential and commercial customers.
Well Management
We operate and maintain 13 groundwater wells with real-time level monitoring systems. Our management practices balance extraction rates with natural aquifer recharge cycles. This service supports sustainable water availability while complying with North Carolina Department of Environment and Natural Resources regulations.
Storage Tanks
Five elevated storage tanks with 3.575 million gallon capacity ensure consistent water pressure and emergency reserves. Regular inspections and maintenance guarantee structural integrity and contamination prevention. This service provides critical backup during peak demand periods and maintenance operations.
Customer Service
We offer multiple payment options including in-person, phone, and mail transactions with transparent billing practices. Our representatives assist with service connections, credit checks, and account management. This service ensures clear communication and accessible support for all customer needs.
Questions
What payment options are available?
We accept cash, check, money orders, and credit/debit cards (Visa, Mastercard, Discover) in person. Bank draft and phone payments are also available.
How do I establish new service?
Complete an application in person at our Kinston office with a $5 fee. A utility credit check determines deposit requirements ranging from $75–$250.
What are the service hours?
Our office is open Monday–Friday 8:30 AM–5 PM. Emergency service requests can be made after hours through our voicemail system.
Do you offer online payments?
Yes, online payment became available in 2023 through our website with a 2.75% service fee for credit card transactions.
What is the tap fee for new connections?
The current tap fee for standard 3/4" connections is $1,075. Larger commercial taps require customized pricing based on NLWC regulations.
How are water rates determined?
Rates are established through NLWC board approvals considering infrastructure costs, regulatory compliance, and sustainability initiatives. Contact us for current rate schedules.