Business Details
24 Years
experience
Emergency
services
Professional Cleaning & Restoration Services
Viviane's Cleaning was founded in 2002 by Marcus and Viviane, a family-run team committed to delivering exceptional cleaning and restoration solutions across Massachusetts. With over 23 years of combined experience, we expanded from basic house cleaning to specialized water damage restoration and post-construction cleanup. Our services are built on integrity, using eco-friendly products and state-of-the-art equipment to ensure safe, thorough results. We maintain an A+ rating with the Better Business Bureau and prioritize customer satisfaction through transparent communication and flexible scheduling.Our team undergoes rigorous training to meet industry standards, and we carry full liability and workers' compensation insurance for client peace of mind. Whether handling emergency water removal or routine disinfection, we approach every job with the same dedication to quality that earned us testimonials praising our responsiveness, professionalism, and attention to detail.
Services
House Cleaning
Commercial Cleaning
Water Damage Restoration
Post-Construction Cleaning
Disinfection Services
Deep Cleaning
Emergency Water Removal
Mold Remediation
Office Cleaning
Move-In/Move-Out Cleaning
Details
- Year established: 2002
Highlights and features
- 23 years of experience in residential and commercial cleaning
- 24/7 emergency water damage response team available
- A+ rating with Better Business Bureau since 2002
- Eco-friendly cleaning products and HEPA filtration systems
- Full liability and workers' compensation insurance coverage
Associations and certifications
- Better Business Bureau
What people say
Top-notch service
Fair priced
Spotless cleaning
20-minute response
Eco-friendly options
Services
House Cleaning
Our comprehensive house cleaning service maintains spotless living environments through systematic dusting, vacuuming, and sanitization. Trained professionals use HEPA-filter vacuums and microfiber cloths to eliminate allergens from ceilings to floors. We offer customizable schedules including weekly, bi-weekly, or one-time deep cleans, with optional eco-friendly product usage available upon request.
Water Damage Restoration
Emergency water damage teams respond within 20 minutes using industrial pumps and air movers for rapid extraction and drying. Our IICRC-certified technicians assess damage classes (1-3) to implement appropriate remediation protocols. Services include mold prevention, structural drying, and insurance coordination, with 15% off standard rates for urgent cases.
Post-Construction Cleaning
Specialized post-construction crews remove construction debris and dust from ceilings to floors using commercial-grade equipment. Services include window cleaning, appliance sanitization, and surface polishing. We accommodate tight deadlines with same-day availability, ensuring spaces meet occupancy standards for residential and commercial properties.
Commercial Cleaning
Customizable commercial cleaning programs maintain professional environments across 100+ MA communities. Services include restroom sanitization, floor waxing, and window cleaning with flexible scheduling options. Our insured teams work around business hours to minimize disruption while maintaining consistent cleanliness standards for clients and employees.
Disinfection Services
Hospital-grade disinfection services follow CDC guidelines to eliminate pathogens from high-touch surfaces. Our EPA-registered germicidal cleaner achieves 99.99% microbial reduction in 60 seconds. We specialize in flu season preparedness and outbreak response for homes and businesses, with HEPA air filtration to capture airborne contaminants.
People
Marcus Viana
Owner/Operator
Marcus leads daily operations with 23 years of cleaning and restoration expertise. He manages emergency response teams and maintains quality control across all services while coordinating insurance claims processing.
Viviane Delima
Co-Owner
Viviane oversees scheduling and client relations while pursuing nursing studies. She established initial cleaning protocols and maintains the company's commitment to personalized service and community-focused business practices.
Questions
What areas do you service?
We serve over 100 communities across Essex, Middlesex, and surrounding Massachusetts counties including Boston, Wakefield, and Lynn.
Do you offer 24/7 emergency services?
Yes, our water damage restoration team responds 24 hours a day, 7 days a week with typical response times under 20 minutes.
Are your cleaning products safe for children and pets?
We use EnviroShield disinfection system that's safe for families while killing 99.99% of germs, with optional eco-friendly products available.
How long does a typical house cleaning take?
Standard cleanings take 2-4 hours depending on property size, with deep cleaning and move-in/move-out services requiring additional time.
Do you work with insurance companies?
Yes, we coordinate directly with insurance providers for water damage claims and provide detailed documentation for reimbursement processing.
What payment methods do you accept?
We accept all major credit cards for your convenience, with flexible payment options available for large restoration projects.
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