Business Details
24 Years
experience
Emergency
services
Emergency Property Restoration Experts in Utah
Founded in 2002, Restore Masters Water Damage & Fire Restoration has established itself as a trusted leader in disaster cleanup and property restoration across Northern Utah. With over 100 combined years of industry experience, our family-owned business combines technical expertise with personalized service to address both emergency and non-emergency restoration needs. Our team of certified professionals specializes in water damage mitigation, fire and smoke remediation, mold removal, and structural repairs, utilizing advanced equipment to ensure thorough restoration.We maintain direct partnerships with insurance providers to streamline claims processes while prioritizing transparent communication and customer satisfaction. Backed by 24/7 emergency response capabilities and a commitment to exceeding industry standards, we serve residential and commercial clients throughout the Wasatch Front region, including Salt Lake City, Provo, and Ogden. Our dedication to quality is reflected in our 98% client retention rate for follow-up construction projects after initial restoration work.
Services
Water Damage Repair
Fire Damage Restoration
Mold Removal
Sewer Backup Cleanup
Emergency Board-Up
Smoke Deodorization
Wind Damage Repair
Details
- Year established: 2002
Highlights and features
- We offer 24/7 emergency response with arrival within 1 hour
- Our team includes certified technicians with 20+ years' experience
- We handle direct insurance billing for customer convenience
- We use industrial-grade drying equipment and moisture detection tools
- We provide complete restoration from initial assessment to final rebuild
What people say
24-hour emergency service
Professional technicians
Excellent communication
Thorough restoration work
Insurance coordination
Services
Water Damage Repair
Our water damage specialists respond within 60 minutes to mitigate flooding, burst pipes, and weather-related damage. Using thermal imaging cameras and moisture meters, we identify hidden water pockets to prevent mold growth. Industrial air movers and dehumidifiers dry structures completely before repairing walls, flooring, and ceilings.
Fire Damage Restoration
We restore fire-damaged properties through content cleaning, structural repairs, and smoke odor removal. Our technicians use HEPA filtration and ozone treatments to eliminate soot particles from HVAC systems and building materials. We coordinate with insurance adjusters to document damage and manage reconstruction.
Mold Removal
Certified mold specialists contain and remove mold infestations using negative air pressure chambers and antimicrobial treatments. We identify moisture sources causing growth, perform air quality testing, and restore affected areas to prevent future contamination while maintaining indoor air quality standards.
Sewer Backup Cleanup
Our hazardous material team handles biohazard remediation for sewer backups, following OSHA safety protocols. We use antimicrobial solutions to disinfect contaminated areas, replace damaged materials, and restore properties to habitable conditions while preventing cross-contamination.
Emergency Board-Up
Available 24/7, our emergency team secures damaged properties with temporary roofing, window boarding, and door reinforcement. This prevents further weather damage and unauthorized access while permanent repairs are scheduled.
People
Mike Shurtliff
Co-Founder
With 20+ years in disaster restoration, Mike co-founded Restore Masters in 2002. He oversees operations and maintains quality standards across all projects, ensuring technical excellence and customer satisfaction in every restoration job.
Michelle Shurtliff
Co-Founder
As co-founder, Michelle manages administrative operations and client relations. Her focus on personalized service ensures homeowners receive compassionate support during stressful restoration processes while maintaining business integrity.
Patrick
Project Manager
Certified restoration specialist with 8+ years' experience handling water and fire damage claims. Coordinates insurance documentation and supervises field crews to ensure timely, quality repairs while maintaining direct client communication.
Julio
Project Manager
Emergency response expert known for rapid damage assessment and clear client communication. Manages complex restoration timelines while addressing homeowner concerns throughout the repair process.
Justin Butts
Project Manager
Specializes in post-fire reconstruction and insurance coordination. Maintains 95% client satisfaction rate through transparent pricing and detailed project updates during the restoration process.
Questions
What types of damage restoration do you handle?
We specialize in water damage, fire damage, mold remediation, sewer backups, and storm damage restoration for residential and commercial properties.
How quickly can you respond to emergencies?
Our 24/7 emergency team responds within 60 minutes of initial contact across Northern Utah, arriving with full restoration equipment.
Do you work with insurance companies?
Yes, we handle direct billing with all major insurers, including damage documentation, claim submission, and adjuster coordination.
What prevents mold growth after water damage?
We use moisture detection tools to identify hidden water, then apply antimicrobial treatments after complete structural drying with industrial equipment.
Are your technicians certified?
All field staff hold IICRC certifications in water mitigation, mold remediation, and fire restoration techniques.
How long does restoration take?
Timelines vary by damage severity: water mitigation takes 3-5 days, fire restoration 2-4 weeks, and mold remediation 1-2 weeks depending on affected area size.
