Business Details
50+ Years
experience
Emergency
services
Your Trusted Water Utility Partner in Chico, CA
Del Oro Water has been a trusted provider of safe, reliable water services in California since 1963. Our commitment to quality operations and exceptional customer service has established us as a leader in the industry, serving 22 communities across the state. With centralized administrative headquarters in Chico, California, we efficiently manage resources to meet the needs of our customers. Our team maintains outstanding relationships with the California Public Utilities Commission and adheres to the highest standards of water quality and service reliability. We offer streamlined payment services, including automated systems and live support, to enhance customer convenience.Our history of innovation includes implementing advanced metering infrastructure and digital platforms for real-time account management. Through decades of service, we have built a reputation for transparency, accountability, and community-focused solutions. Our employees, many with decades of tenure, bring deep expertise in water utility management to every project. We prioritize sustainable practices through conservation programs and rigorous water quality testing. From emergency response systems to drought preparedness planning, we ensure uninterrupted service even during challenging conditions.
Services
Water Supply Management
Billing Services
Emergency Alerts
Conservation Programs
Metered Billing
Details
- Year established: 1963
Highlights and features
- We offer 60+ years of water utility management experience
- Our team maintains exemplary records with health departments
- We provide 24/7 automated payment processing systems
- Our service covers 22 diverse California communities
- We implement advanced metering infrastructure for efficiency
Associations and certifications
- California Public Utilities Commission
Services
Water Supply Management
We provide comprehensive water production and distribution services across 22 California communities. Our operations include maintaining treatment plants, pipelines, and storage facilities to ensure uninterrupted service. With over 60 years of experience, we guarantee safe, potable water delivery meeting all state and federal regulations.
Billing Services
Our integrated billing system offers multiple payment options including automated payments, IVR processing, and live agent support. Customers can access online account management for real-time payment posting and electronic billing notifications.
Emergency Alerts
We maintain a 24/7 emergency notification system for water service disruptions. Our alert system provides timely updates about maintenance, outages, and conservation requirements through multiple communication channels to ensure customer awareness.
Conservation Programs
Our conservation initiatives include drought response plans, leak detection programs, and public education campaigns. We implement staged water use restrictions during shortages while offering resources for residential and commercial water efficiency improvements.
Metered Billing
We utilize advanced metering infrastructure (AMI) for accurate water usage monitoring. Our system enables customers to track consumption patterns through online portals while ensuring precise billing based on actual water usage measurements.
Questions
What payment options are available for water service?
We offer automated payments, IVR processing, live agent assistance, and online account management with real-time payment posting.
How can I report a water leak or emergency?
Use our 24/7 emergency alert system or contact customer service at 530-717-2500 for immediate assistance with leaks or service disruptions.
Which areas do you serve in California?
We serve 22 communities including Chico, Magalia, Paradise Pines, Ferndale, and California Pines across multiple counties.
Do you offer water conservation resources?
Yes, we provide drought information, leak detection programs, and conservation tips through our website and customer service channels.
How does billing work for new service connections?
Contact our customer service team to initiate new service requests and receive personalized billing setup assistance for residential or commercial accounts.
What technology do you use for water monitoring?
We utilize AMI meters and Eye on Water platform for real-time usage tracking and automated meter reading systems across service districts.