Business Details
50+ Years
experience
Emergency
services
Your Trusted Water Utility Provider in North Texas
Dean Dale Water Supply has served the Wichita Falls area since 1965, evolving from a small member-run water cooperative to a fully operational special utility district. Our infrastructure now includes three treatment plants, 150 miles of pipeline, and advanced water distribution systems serving over 1,300 accounts. We maintain 24-hour emergency response capabilities and operate with a dedicated team of certified professionals. Our service area has expanded to include wholesale water provision to neighboring communities like Byers and Thornberry. We combine decades of operational experience with modern infrastructure to ensure reliable water delivery and system maintenance.Our team includes specialized field operators, compliance officers, and financial experts working together to meet customer needs. We adhere to strict regulatory standards while maintaining transparent billing practices and public accountability through regular board meetings. Our facilities include two well fields with 14 wells and a strategic water tower for system stability. We continue investing in infrastructure improvements while maintaining competitive pricing structures for residential and commercial customers.
Services
Water Distribution
Pipeline Maintenance
Emergency Repairs
Wholesale Supply
Meter Installation
Details
- Year established: 1965
Highlights and features
- 56 years of local water utility experience since 1965
- 150 miles of pipeline infrastructure serving 1,300+ accounts
- 24-hour emergency response team available daily
- Wholesale water supply to multiple Texas communities
- Certified professionals managing all operations
What people say
24/7 emergency service
Consistent water pressure
Prompt repair response
Transparent billing system
Community-focused approach
Services
Water Distribution
Our comprehensive water distribution network delivers reliable service through 150 miles of pipeline infrastructure. We maintain three treatment plants and multiple storage facilities to ensure consistent pressure and availability. Commercial and residential customers receive metered service with tiered pricing based on usage levels.
Pipeline Maintenance
We provide proactive pipeline maintenance and emergency repair services across our service area. Our field operators respond to leaks, breaks, and system failures 24/7. Regular inspections and infrastructure upgrades help prevent service disruptions and maintain water quality standards.
Wholesale Supply
We supply bulk water to neighboring municipalities including Byers and Thornberry. This service supports regional water needs through coordinated distribution agreements. Our infrastructure capacity allows efficient wholesale transfers while maintaining local service reliability.
Meter Installation
New account setup includes meter installation and system connection services. We handle residential and commercial service activation with transparent fee structures. Our technicians ensure proper meter calibration and billing system integration for accurate usage tracking.
Emergency Repairs
Our emergency response team addresses critical water system failures at any time. We maintain on-call staff for immediate leak repairs, pressure loss, and contamination incidents. This service ensures continuous water availability and regulatory compliance during system emergencies.
People
Will Wright
President
Will Wright leads the board with extensive local governance experience. He oversees strategic planning and policy implementation for district operations. His leadership focuses on infrastructure development and community engagement.
Randy Roberson
Vice President
Randy Roberson supports district operations as Vice President. He manages board initiatives and coordinates with staff on service improvements. His work emphasizes regulatory compliance and financial oversight.
Hayden Hanson
Secretary
Hayden Hanson maintains district records and ensures meeting transparency. He coordinates public notices and board communications. His role focuses on procedural accuracy and community information access.
Brian King
Field Operator
Brian King provides hands-on system maintenance and repair services. He responds to field emergencies and performs routine infrastructure checks. His work ensures reliable water delivery and system integrity.
Tammy Cox
Chief Financial Officer
Tammy Cox manages all financial operations including billing and budgeting. She oversees rate structures and payment processing systems. Her leadership ensures fiscal responsibility and transparent financial reporting.
Questions
What areas do you serve?
We serve Wichita Falls, Byers, Thornberry, and surrounding areas through our 150-mile pipeline network.
How are water rates calculated?
Rates use tiered pricing: $9/1,000 gallons up to 6,000, $9.50 for 6,001-12,000, and $10 beyond.
Do you offer 24-hour service?
Yes, our emergency team responds to critical issues 24/7 with on-call field operators available.
How can I pay my bill?
Pay online through Payclix or contact our office for payment assistance during business hours.
What wholesale services do you provide?
We supply bulk water to neighboring communities including Byers and Thornberry through contractual agreements.
When are board meetings held?
Regular meetings occur at 5:00 PM on the second Tuesday of each month at our district office.
