Business Details
25 Years
experience
Emergency
services
24/7 Emergency Damage Restoration Services
Onsite Water Damage has been a trusted leader in disaster restoration services for 24 years, serving Southeast Michigan, Ohio, and Florida. Founded in 2001, we began as a contents restoration specialist and have evolved into a full-service disaster recovery company, recognized for our expertise in water damage, fire damage, mold remediation, and biohazard cleanup. Our team of IICRC-certified technicians utilizes cutting-edge technology and OSHA-compliant procedures to deliver rapid, reliable restoration solutions for residential and commercial properties.With over 250,000 satisfied customers and 100 industry awards, we prioritize 24/7 emergency response, transparent communication, and insurance claim assistance to minimize client stress. Our commitment to excellence is reflected in our A+ BBB rating, Top Place to Work recognition in 2023 and 2024, and designation as one of Southfield, MI's Best Water Damage Restoration Services by Expertise.com in 2024.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Biohazard Cleanup
Hoarder Cleanup
Contents Restoration
Commercial Restoration
Emergency Water Removal
Smoke Damage Repair
Flood Damage Recovery
Details
- Year established: 2001
Highlights and features
- 24 years of specialized expertise in disaster restoration services
- IICRC-certified technicians trained in OSHA-compliant procedures
- 24/7 emergency response with average arrival time under 2 hours
- Investment in state-of-the-art restoration equipment and technology
- A+ rating with BBB and 100+ industry awards won since 2001
Associations and certifications
- Institute of Inspection Cleaning and Restoration Certification (IICRC)
What people say
Outstanding team
Professional and courteous
Saved our belongings
Rapid response time
Compassionate approach
Services
Water Damage Restoration
Our certified technicians implement a proven process for water extraction, structural drying, and damage mitigation. Using industrial-grade equipment like moisture meters and thermal imaging cameras, we address all water sources from burst pipes to flood damage. We complete restoration within 48 hours to prevent mold growth, with 24/7 emergency response available across Michigan, Ohio, and Florida. Our IICRC-certified team handles insurance documentation and ensures complete property recovery.
Fire Damage Restoration
We provide comprehensive fire and smoke damage restoration for residential and commercial properties. Our process includes structural assessment, soot removal, odor elimination using hydroxyl generators, and contents restoration. With 24/7 emergency service and EPA Safer Choice-certified cleaning products, we restore properties to pre-loss condition while managing insurance claims. Our technicians are trained in handling hazardous materials and HVAC system decontamination.
Mold Remediation
Our IICRC-certified mold specialists conduct thorough inspections using borescopes and particle scanners to identify hidden mold. We implement containment barriers and HEPA filtration systems during removal, followed by antimicrobial treatments. The process includes moisture control solutions to prevent recurrence, with eco-friendly cleaning products that meet EPA Safer Choice standards. We provide detailed documentation for insurance claims and commercial clients.
Biohazard Cleanup
We handle biohazard remediation for crime scenes, unattended deaths, and drug lab contamination. Our OSHA-compliant technicians use Level C PPE and EPA-registered disinfectants to safely remove hazardous materials. The process includes structural decontamination, odor elimination, and proper biohazard waste disposal. We provide compassionate service for residential clients and meet OSHA standards for commercial properties.
Contents Restoration
Our team performs complete contents inventory, packing, and off-site restoration using ultrasonic cleaning and thermal fogging technology. We document all items with digital inventory management systems and provide secure storage during property restoration. Services include electronics restoration, document drying, and furniture refinishing. We coordinate with insurance providers for commercial and residential clients across multiple states.
Questions
What emergency services do you offer?
We provide 24/7 emergency water extraction, fire damage restoration, and mold remediation services with response times under 2 hours across Michigan, Ohio, and Florida.
Are your technicians certified?
All technicians hold IICRC certifications in water damage restoration, fire cleaning, and mold remediation with annual continuing education requirements.
How do you handle insurance claims?
We document all damage, provide detailed estimates, and communicate directly with insurance companies to streamline the claims process for our clients.
What areas do you serve?
We operate in Southeast Michigan (Warren, Troy, Sterling Heights), Ohio (Cleveland, Cincinnati, Columbus), and Florida (Tampa Bay, Orlando, Jacksonville) with multiple service centers.
Can you restore water-damaged electronics?
Yes, our contents restoration specialists use specialized drying chambers and cleaning solutions to recover water-damaged electronics and documents.
Do you handle commercial restoration?
We specialize in commercial restoration for businesses, hospitals, schools, and government buildings with minimal operational disruption.
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Reviews (4)
Sandy Tackabury Belanger
Nov 11, 2021
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From the day I called them they have been hard workers. After the basement flood they were able to move everything out and cleaned and stored everything until the remodel could be completed. They were always on time, called when they were 30 min away and respectful of my schedule. I appreciated that they were always ready to start the next step in the remodel. Also very well mannered with me. I would give then a 10+ review.
Donna Ringler Zygai
Sep 22, 2021
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Our sump pump blew and came home to a flood. Called on-site and they came out same day with huge fans and got the job done! I would highly recommend.
Kelli Marie Gracey
Sep 20, 2021
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I love this company !! Spencer is the best!! He always explains everything before demo and the next step!! He is a great working!! And i would tell everyone to go to you and ask for Spencer!! he needs a raise for good his work everyday he was at my house working on my basement !! Thank you!!
Vicki Evanoff Mouthaan
Dec 17, 2020
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On Site is the very best . Their employees are all stellar , hard working and very kind. They worked tirelessly in our basement after it flooded and were very careful packing up our things that could be saved , while taking care of the things that were ruined for us .when we needed things returned from storage during the process , they got it done very quickly . When you have a disaster in your home it is such a relief for them to come over and take charge , and to solve the problem for you , when you are over whelmed .
We can not recommend On Site and their employees enough . From the people we spoke to on the phone to the people working tirelessly in our basement , we cannot thank them enough for all that they have done for us . They treated us , our home , and belongings with the utmost respect and courtesy . On Site is the silver lining that we found after our basement was ruined. You will never be sorry that you hired them in your time if need . We would rate them with 1000 stars
We can not recommend On Site and their employees enough . From the people we spoke to on the phone to the people working tirelessly in our basement , we cannot thank them enough for all that they have done for us . They treated us , our home , and belongings with the utmost respect and courtesy . On Site is the silver lining that we found after our basement was ruined. You will never be sorry that you hired them in your time if need . We would rate them with 1000 stars
