Business Details
Emergency
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Trusted Water & Sewer Services in Cross Lanes, WV
Union Public Service District Public Service District is dedicated to providing essential water and sewer services to residents and businesses in Kanawha County, West Virginia. Our operations focus on maintaining safe, reliable wastewater management systems while adhering to strict regulatory standards. We offer comprehensive customer support including billing assistance, connection applications, and technical guidance for residential and commercial properties. Our team ensures proper system maintenance through detailed inspection protocols and infrastructure guidelines.We prioritize public safety through educational resources about grease disposal, chemical waste management, and odor control. Our commitment to community welfare is demonstrated through transparent billing cycles and clearly defined service policies. As a public service entity, we maintain accountability through regular board meetings and public access to administrative information.
Services
Sewer Connection
Water Meter Service
Billing Management
Pipeline Inspection
Customer Applications
Highlights and features
- We enforce strict compliance with WV Public Service Commission regulations
- Our technical guidelines prevent infrastructure damage through proper installation protocols
- We provide 24/7 emergency response for critical system failures
- Our customer service team offers in-person assistance with service applications
- We implement standardized inspection processes for new sewer connections
Services
Sewer Connection
Installation and approval of sewer system connections requires adherence to technical specifications. Customers must follow guidelines for pipe materials, bedding requirements, and inspection procedures. Our team verifies compliance with diameter requirements and installation standards for residential and commercial properties.
Billing Management
We process monthly billing cycles with strict adherence to payment deadlines and service termination policies. Customers receive statements for water and sewer services with defined late payment consequences and reconnection protocols for delinquent accounts.
Customer Applications
Our office handles new service applications requiring identification verification and account information. We process business, owner, and rental applications with associated deposit requirements and coordinate new connection approvals through standardized forms and procedures.
Emergency Repairs
Critical system failures receive immediate attention through dedicated emergency contact numbers. Our staff responds to urgent issues outside regular business hours while maintaining safety protocols for after-hours service restoration.
Regulatory Compliance
We enforce waste disposal regulations and environmental standards through educational resources and inspection programs. Our guidelines address grease trap requirements, chemical disposal practices, and prohibited drainage connections to protect system integrity.
Questions
What are the office hours for customer service?
Our Cross Lanes office is open Monday-Friday 8:30 AM-4:30 PM for in-person assistance with account matters and service requests.
How does billing work for water and sewer services?
Bills are mailed monthly with payments due upon receipt. Accounts become past due 20 days after billing date, with potential service termination 32 days after for nonpayment.
What happens if my service gets disconnected?
Restoration requires payment of past-due balance, $50 reconnect fee, and potential $80 security deposit. Service reconnection occurs during regular business hours only.
How do I apply for new sewer service?
Visit our office with photo ID and WV American Water account number to complete application. New connections require $80 deposit and approval process before installation begins.
What are prohibited substances for sewer disposal?
Never pour grease, chemicals, gasoline, or non-biodegradable items like wipes into drains. These materials cause blockages, system damage, and safety hazards for our maintenance crews.
When are board meetings held?
Monthly board meetings occur on the second Wednesday at 4:00 PM at our Washington Street location. All meetings are open to public attendance.
