100% satisfaction guarantee means that for carpet cleaning, we will re-clean the carpet and if you are still not satisfied, we will refund your money. If you are not satisfied with the cleaning we will go back to re-clean. If you are still unsatisfied we will give you a 100% refund. At Dynamic Carpet Care, we like to reward our loyal customers when they refer new clients to us. You will receive 10% of Invoice for new clients referred to Dynamic carpet care which you can then redeem for cash, service, or give as a gift.