Business Details
8 Years
experience
Emergency
services
Trusted Emergency Disaster Restoration Services in Louisiana
XpertDKI is a full-service disaster restoration company dedicated to providing comprehensive emergency solutions for residential and commercial clients. Since 2018, our team has specialized in water mitigation, fire and smoke damage restoration, mold remediation, and large-loss reconstruction. With decades of combined experience in trauma response and construction, we prioritize seamless communication and project management to guide clients through the recovery process. Our certified technicians, including IICRC-certified fire restoration specialists and Hazwoper-trained personnel, deliver efficient, insurance-compliant services.We operate 24/7 to address emergencies, ensuring properties are restored to pre-loss conditions with minimal disruption. Our partnership with insurance carriers streamlines claims processing, while our commitment to quality work has established us as a trusted resource in Louisiana and surrounding regions. From initial assessment to final walkthrough, we focus on transparency, client education, and durable solutions tailored to each unique situation.
Services
Water Mitigation
Fire Mitigation
Mold Remediation
Virus Disinfection
Emergency Board-Up
Content Restoration
Large Loss Reconstruction
Post-Construction Cleanup
Storm Removal
Details
- Year established: 2018
Highlights and features
- We offer 24/7 emergency response for disaster restoration needs.
- Our team includes IICRC-certified fire restoration technicians.
- We provide accurate scoping and insurance claim coordination.
- Our technicians hold Hazwoper, WTR, and ASD certifications.
- We guarantee rapid property restoration to pre-loss conditions.
Services
Water Mitigation
Our water mitigation service addresses flood, leak, or storm-related damage with rapid extraction and drying. Certified technicians use industrial equipment to prevent mold growth and structural compromise. We document the process for insurance claims while restoring properties to safe, functional conditions.
Fire Mitigation
We specialize in fire and smoke damage restoration, combining structural repairs with content cleaning. Our IICRC-certified team removes soot, deodorizes affected areas, and rebuilds damaged structures. We coordinate with insurers to minimize client stress during recovery.
Mold Remediation
Our mold remediation service identifies and eliminates mold infestations using containment protocols and HEPA filtration. We address moisture sources to prevent recurrence while providing documentation for health and safety compliance in residential and commercial settings.
Emergency Board-Up
We provide immediate board-up services to protect damaged properties from weather and intruders. Temporary roofing and window boarding prevent further loss while maintaining security until full restoration begins.
Virus Disinfection
Using EPA-approved SteraMist technology, we offer virus disinfection services for pandemic-related contamination. Our Hazwoper-certified technicians decontaminate surfaces in homes and businesses, ensuring safe reoccupation after infectious disease exposure.
People
Mark and Shelby Dunn
Owners
Acquired XpertDKI in 2018, combining Mark's trauma nursing background with Shelby's business expertise. Their leadership focuses on compassionate client support during disaster recovery.
Jay Bandy
Project Manager/Estimator
Brings extensive construction experience to scope jobs accurately for adjusters. Specializes in restoring properties to pre-loss condition while maintaining insurance compliance for efficient claims processing.
John Ritter Duncan
Water Mitigation Leader
Certified Hazwoper, WTR, and ASD technician with pandemic response experience. Specializes in rapid water extraction and drying processes for residential and commercial properties across Louisiana and Texas.
Hannah Duncan
Fire Mitigation Leader
First IICRC-certified fire restoration technician at XpertDKI. Focuses on compassionate fire damage recovery, combining technical expertise with sensitivity to clients' emotional needs during property restoration.
Pam Prause
Emergency Support Staff
Serves as organizational backbone since 2018, managing clerical duties and field support during emergencies. Known for adaptability and commitment to team success in high-pressure situations.
Questions
What emergency services do you offer?
We provide 24/7 water mitigation, fire restoration, mold remediation, virus disinfection, and emergency board-up services for residential and commercial properties.
Are your technicians certified?
Yes, our team includes IICRC-certified fire restoration technicians, Hazwoper-certified personnel, and WTR/ASD-trained professionals for specialized disaster response.
How do you handle insurance claims?
We work directly with insurance carriers to streamline claims processing, providing detailed documentation and accurate scoping to minimize client involvement.
What areas do you serve?
We primarily serve Louisiana with rapid response capabilities for storm damage, water emergencies, and fire restoration across the region.
Can you handle large-scale disasters?
Yes, our team specializes in large-loss reconstruction and coordinates with sister company Environmental Steri-Clean for extensive disinfection and remediation projects.
