Business Details
7 Years
experience
Emergency
services
Trusted HVAC & Plumbing Services in Saugus & Boston, MA
Chilli Willie Mechanical was founded in 2019 with a commitment to delivering personalized, high-quality HVAC and plumbing services at fair prices. Our team of certified technicians brings extensive experience in residential and commercial heating, cooling, and plumbing solutions, including emergency services, system installations, and maintenance plans. Based in Saugus, MA, we serve Greater Boston and the North Shore, combining cutting-edge technology with neighborly service. Our dedication to transparency, upfront pricing, and customer satisfaction has earned us a reputation as a trusted local provider.We prioritize ongoing training and use of premium materials to ensure long-term reliability. Our 12-year warranty on Mitsubishi systems and flexible service plans reflect our confidence in workmanship. By maintaining small-company agility, we offer tailored solutions and rapid response times unmatched by larger competitors. Our growth from a two-person operation to a multi-vehicle team demonstrates our commitment to meeting community needs while upholding core values of integrity and professionalism.
Services
HVAC Repair
Plumbing Services
Emergency Repairs
Heat Pump Installation
Drain Cleaning
Furnace Replacement
Water Heater Repair
Service Plans
Sump Pump Repair
AC Installation
Details
- Year established: 2019
Highlights and features
- We offer 24/7 emergency HVAC and plumbing services with rapid response times.
- Our technicians are certified Mitsubishi installers with specialized training.
- We provide 12-year parts and labor warranties on qualifying systems.
- Flexible service plans (Bronze to Platinum) with maintenance and discounts.
- Locally owned and operated with deep community ties since 2019.
Associations and certifications
- Mitsubishi Diamond Dealer
What people say
24/7 emergency service
Certified technicians
No overtime charges
Energy-efficient solutions
Quick response times
Services
HVAC Repair
Our certified technicians provide comprehensive HVAC repair services for residential and commercial properties. We handle furnace malfunctions, AC issues, heat pump failures, and thermostat problems using factory-trained techniques. Emergency repairs are available 24/7 with no overtime charges, ensuring year-round comfort for Greater Boston clients.
Plumbing Services
We offer full-service plumbing solutions including drain clearing, water heater repair, sump pump installation, and gas line maintenance. Our team addresses both emergency leaks and scheduled upgrades with minimal disruption. All work complies with Massachusetts plumbing codes and manufacturer warranty requirements.
Emergency Services
Available 24 hours a day, 365 days a year for urgent HVAC and plumbing issues. Our rapid response team handles frozen pipes, heating failures, and AC emergencies with same-day service guarantees. Priority scheduling for Platinum and Gold plan members ensures immediate assistance during critical situations.
Service Plans
Customizable service agreements (Bronze to Platinum) include annual system inspections, priority scheduling, and repair discounts. Plans cover HVAC tune-ups, drain treatments, and safety checks to prevent breakdowns. Members receive exclusive pricing on parts and labor with guaranteed service windows.
Heat Pump Installation
As a Mitsubishi Diamond Dealer, we install hyper-heating and cooling systems with 160% greater efficiency than traditional furnaces. Our experts design zoned solutions for whole-home comfort with federal tax credits and Mass Save rebates up to $10,000. All installations include extended 12-year manufacturer warranties.
People
Steve Franklin
Owner
Steve Franklin founded Chilli Willie Mechanical in 2019 after identifying a need for personalized HVAC services in Saugus. With over 15 years in the industry, he grew the company from a single truck operation to a multi-vehicle team serving Greater Boston.
Questions
What areas do you service?
We serve Saugus, Boston, Melrose, Medford, Lynnfield, Peabody, and surrounding communities across the North Shore and Greater Boston area.
Do you offer emergency services?
Yes, our 24/7 emergency team responds to HVAC and plumbing crises with no overtime fees, available year-round for urgent repairs.
Are financing options available?
We offer 0% financing plans for qualifying Mitsubishi heat pump installations and major system upgrades to make comfort solutions more accessible.
What HVAC brands do you work with?
We specialize in Mitsubishi Electric systems as a Diamond Dealer, but also service all major brands of furnaces, air conditioners, and heat pumps.
Do you provide service warranties?
All installations include manufacturer warranties plus our 12-year limited warranty on parts and labor for added protection and peace of mind.
What plumbing services are available?
We handle drain cleaning, water heater repair, sump pump installation, gas line work, and emergency plumbing repairs for residential and commercial clients.
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