Business Details
Essential Water Services for Russell County Residents
Russell County Water Authority has served rural Russell County residents and businesses since our establishment, providing essential water services to over 17,000 people through 5,700 customer connections. Our operations combine groundwater extraction from local wells producing 750,000 gallons daily with strategic water purchases from Phenix City at 800,000 gallons per day. We maintain rigorous compliance with all state and federal drinking water regulations while expanding service options through innovative wastewater solutions.As members of the American Water Works Association, Alabama Rural Water Association, and Alabama Water and Pollution Control Association, we demonstrate our commitment to professional excellence. Our office hours from 8:30 AM to 4:30 PM Monday through Friday ensure consistent customer support, while our partnerships with Macon County and developers enable expanded service capabilities. We maintain complete transparency through regular website updates covering operational hours, conservation notices, and community news.
Services
Water Supply
Wastewater Services
Meter Installation
Septic Systems
Water Quality Testing
Highlights and features
- We serve over 17,000 residents through 5,700 customer connections
- We maintain full compliance with state and federal drinking water regulations
- We partner with Macon County for expanded service capabilities
- We offer modern wastewater solutions for developers
- We operate under professional water industry association standards
Associations and certifications
- American Water Works Association
- Alabama Rural Water Association
- Alabama Water and Pollution Control Association
Services
Water Supply
Our water supply service combines groundwater extraction and strategic purchases to meet daily demands. We produce 750,000 gallons daily from local wells while supplementing with 800,000 gallons purchased from Phenix City. This dual approach ensures consistent service to our 5,700 residential and commercial customers across rural Russell County.
Wastewater Services
We offer modern wastewater solutions including conventional septic systems and advanced options like Phenix City sewer tie-ins. Our decentralized package systems accommodate proximity limitations while maintaining environmental standards. Developers can implement on-site systems providing city-like sewer service for homeowners in designated areas.
Meter Installation
Our meter installation service includes residential and commercial water meter setup with associated connection fees. Standard residential service connections cost $2,250 while special circumstances may require additional charges. All installations follow state highway crossing regulations and require 14 business days for completion.
Septic Systems
We provide septic system solutions as standard wastewater options across Russell County. Our conventional systems meet local requirements while alternative options include underground drip irrigation and creek discharge. We work with developers to implement appropriate systems that match property characteristics and environmental considerations.
Water Quality Testing
Our water quality assurance program ensures all delivered water meets or exceeds state and federal safety standards. We maintain regular testing protocols and public reporting through annual water quality reports. Compliance monitoring demonstrates our ongoing commitment to safe, potable water delivery across our service area.
Questions
How do I establish new water service?
Visit our office during new account hours (M-F 8:30-4:00) with proper ID, proof of residence, and pay the $100 service fee.
What are your service areas?
We primarily serve rural Russell County, with additional agreements to provide water to Macon County customers.
How much does a water connection cost?
Standard residential connections cost $2,250, with additional charges for special circumstances like state highway crossings.
What payment methods do you accept?
Currently, we only accept payments through our official website - not through third-party platforms like www.doxo.com.
How can I get wastewater service?
We offer conventional septic systems and alternative solutions including Phenix City sewer tie-ins and decentralized package systems.
What regulations apply to service installations?
All installations must meet state highway crossing requirements and follow our service rules and regulations.