Business Details
Emergency
services
Trusted Water Services in Albuquerque NM
Sandia Heights Services has been serving the communities of Sandia Heights, Primrose Pointe, North Tramway Estates, Hawks Landing, and Las Pradas for over two decades. We specialize in water distribution, wastewater management, and environmental stewardship, utilizing advanced AMI smart meter technology to detect leaks and promote conservation. Our team partners with the U.S. Environmental Protection Agency's WaterSense program to implement water-efficient practices and protect regional water supplies. With a dedicated workforce, we provide emergency response services and collaborate with the Bernalillo County Sheriff's Department for community safety. Our commitment extends to educating residents about water conservation, offering tools like EyeOnWater for real-time usage monitoring.We maintain transparent communication with customers through multiple channels, including online billing and alerts. With approximately 7,500 residents served, our organization balances technical expertise with community-focused service delivery. Our emergency services operate 24/7, ensuring immediate response to critical infrastructure needs. We continually invest in infrastructure upgrades, such as our recent county-funded meter replacement project. Through these efforts, we strive to be a trusted partner in sustainable water management for current and future generations.
Services
Water Distribution
Wastewater Management
Sanitation Services
Recycling Programs
Security Patrol
AMI Meter Monitoring
Leak Detection
Emergency Response
Conservation Incentives
Online Billing
Highlights and features
- We utilize AMI smart meter technology for real-time leak detection
- Our team provides 24/7 water/sewer emergency response service
- Security officers are state-certified and professionally trained
- We partner directly with local law enforcement agencies for safety
- Our conservation programs help residents save over 10,000 gallons annually
Associations and certifications
- WaterSense
What people say
Excellent emergency service
Professional security patrol
Effective leak detection
Consistent waste pickup
Easy online billing
Services
Water Distribution
We provide potable water distribution to 7,500 households through modern infrastructure and regular quality testing. Our system includes advanced AMI meters for accurate measurement and leak detection. Monthly water quality reports ensure transparency about source water and treatment processes.
Wastewater Management
Our wastewater collection system serves residential properties with emergency repair services available 24/7. Certified technicians maintain pipelines using modern equipment and respond to service requests within defined timeframes. We follow strict environmental regulations for waste treatment.
Sanitation Services
We offer weekly refuse and recycling collection with specific guidelines for proper disposal. Special pickup services handle oversized items for additional fees. The program includes seasonal green waste collection and Christmas tree recycling with defined schedule exceptions.
Questions
How can I view my utility bill online?
Register through our website to access monthly electronic bills and payment options, replacing paper statements.
What should I do about water emergencies after hours?
Call (505) 888-5336 for immediate water or sewer emergencies outside regular business hours.
How does the EyeOnWater system work?
AMI meters send usage data to EyeOnWater, offering 15-minute tracking and leak alerts via your preferred notification method.
What materials can I recycle?
Accepted items include plastics #1-7, aluminum cans, cardboard, paper, and small electronics. Visit our website for complete guidelines.
How do I request special waste pickup?
Submit requests through our website by Friday at 4:30 PM for Monday collection, with minimum $25 fees applying.
What security services do you provide?
We offer 24/7 patrols, alarm response, vacation home watches, and neighborhood crime prevention partnerships with local law enforcement.
