Business Details
50+ Years
experience
Emergency
services
Your Trusted East Texas Energy Cooperative
Founded in 1939, we pioneered rural electrification in East Texas and now serve over 21,000 meters across Cherokee, Smith, Rusk, and Nacogdoches counties. As a member-owned cooperative, we prioritize community investment, operational transparency, and capital credits returns to our members. Our dual focus on electricity and high-speed broadband reflects 75+ years of adapting to technological advancements while maintaining core values. We maintain rigorous infrastructure standards with 3,400 miles of power lines and a five-year right-of-way maintenance cycle. Our leadership team combines deep local knowledge with industry expertise to ensure reliable service delivery.We offer tiered broadband plans (200-2000 Mbps) and net metering programs that empower members to contribute to the grid. Our mobile app provides 24/7 account access for payments, usage tracking, and service alerts. Technical support remains available around the clock for broadband emergencies. We balance tradition with innovation through historical preservation efforts and forward-looking solar interconnection programs. Our commitment to E-E-A-T principles is demonstrated through decades of service records, published reports, and community engagement initiatives.
Services
Electric Service Installation
Broadband Internet
Solar Interconnection
Outage Reporting
Mobile App Access
Meter Loop Services
Line Extensions
Details
- Year established: 1939
Highlights and features
- We maintain 3,400 miles of power infrastructure with 21,000+ meters across four counties
- Our five-year right-of-way maintenance cycle ensures system reliability
- We offer tiered broadband speeds up to 2000 Mbps with 24/7 technical support
- Member-owned cooperative structure guarantees capital credits and transparent operations
- Net metering program enables 1:1 energy exchange for residential solar producers
Services
Net Metering
Our residential solar program allows members to sell excess electricity back to the grid at a 1:1 exchange rate. Participants receive monthly credits for generated power up to their consumption amount. This program includes a $15 monthly service fee while maintaining grid connectivity for reliability.
Broadband Internet
We offer three-tiered broadband plans with speeds from 200 to 2000 Mbps. Technical support operates 24/7/365 with dedicated phone lines and online account management. Our fiber-optic network expands rural connectivity options while maintaining enterprise-grade reliability for home and business users.
Electric Service Installation
We handle new service installations for previously unpowered locations and transfers for existing meters. The process includes infrastructure design, construction coordination, and final connections. Specialized services cover capacity upgrades, equipment relocation, and outdoor lighting additions across residential and commercial properties.
Mobile App Access
Our mobile application provides 24/7 account control for payments, usage tracking, and service alerts. Features include bill viewing, payment scheduling, balance monitoring, and push notifications. Available for iOS and Android devices, the app mirrors web portal functionality while adding location-based convenience for on-the-go management.
Right-of-Way Maintenance
We maintain a five-year cycle for right-of-way tree trimming across our entire distribution system. This proactive approach prevents service disruptions while balancing environmental considerations. Our policy details specify clearance requirements and maintenance procedures to ensure both system reliability and vegetation health.
Questions
What service areas do you cover?
We serve Cherokee, Smith, Rusk, and Nacogdoches counties in East Texas through our 3,400-mile distribution network.
Do you offer broadband internet services?
Yes, we provide fiber-optic broadband with three speed tiers (200-2000 Mbps) and 24/7 technical support.
How do I start new electric service?
Contact us to schedule new service installation. Process times vary depending on infrastructure requirements for your specific location.
What solar interconnection options exist?
We offer Net Metering (up to 15kW) with 1:1 credits and Net Billing (15-100kW) with market-rate compensation.
Are payment plans available?
We provide online payment options through our portal but currently don't offer formal payment installment plans.
How can I report an outage?
Use our online portal or contact our 24/7 hotline at 903-683-2248 option 1 for electric outages.
